Application Analyst

Town of Wake Forest, NC

Wake Forest (NC)

On-site

USD 88,000 - 92,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Paid parental leave

Job summary

The Town of Wake Forest, NC is seeking a qualified software analyst to support and optimize critical applications across departments. You will configure systems like Laserfiche, Tyler New World, and Microsoft 365, troubleshoot issues, and tailor solutions to meet diverse needs.

The role emphasizes collaboration, documentation, and ongoing professional development. Applicants should hold a four-year degree in CS/IT or related field and have experience in software implementation within government

Qualifications

The candidate should have experience configuring and supporting software applications such as Laserfiche, Tyler New World, OpenGov Cartegraph, and Microsoft 365.
Strong analytical, problem-solving and communication skills are essential for troubleshooting independently and collaborating with departments.
Experience in a local government environment is preferred; a four-year degree in CS/IT or related field is expected.

Responsibilities

Manage and maintain software applications used across departments, including configuration and user management.
Provide end-user support, troubleshoot issues, and ensure reliable operation of critical systems.
Collaborate with staff to understand needs and customize applications to meet requirements.
Develop documentation, training materials, and best-practice guides for software use.
Assist in selecting, procuring, and implementing new software solutions and integrations.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in CS/IT or related field

Tools

Laserfiche

Tyler New World

OpenGov Cartegraph

Microsoft 365

JavaScript

HTML

CSS

SQL

Job description

Join Our Team!
Our Organizational Culture:

The Town’s vision is that Wake Forest’s vibrant, diverse, and welcoming community fosters its distinct character, thriving economy, and high quality of life. Our Core Values are Caring, Commitment, Character, Innovation, and Collaboration. Every quarter, we highlight one of our core values and have peer nominations to recognize exemplary work demonstrated by our employees. As part of employee development, the Town hosts a Toastmasters group, Supervisory Bootcamp, Leadership Academy, Effective Supervisory Practices course, and other professional growth opportunities. The Town also provides at least three annual Employee Appreciation food truck events.

Join Our Team!
Our Organizational Culture:

Located in a Charming and Growing Town:

Wake Forest offers a high quality of life with a historic downtown, beautiful parks and greenways, a growing arts and culture scene, and a strong sense of community. Our Town Hall is in the Downtown area, which allows you to walk to lunch and other amenities.

A Collaborative and Supportive Environment:

We foster a close-knit team where your ideas are valued, and collaboration is key to our success. You'll work alongside experienced and passionate professionals dedicated to mentorship and professional growth. We regularly have team-building events to celebrate departmental and personal accomplishments.

Work-Life Balance Matters:

We understand the importance of a healthy work-life balance and strive to create a supportive environment that respects your time and commitments outside work. The Town offers Wellness Wednesday once a month, which allows employees to take off one hour early to attend to wellness needs. We also offer free access to our recreational facilities and discounted fees for youth athletic programs for employees' families.

Opportunities for Professional Development

We are committed to investing in our employees' growth through training, workshops, conferences, and other opportunities to expand their knowledge and skills in planning.

Competitive Benefits Package:

The Town of Wake Forest offers a comprehensive benefits package, including health, dental, vision, and life insurance, long-term and short-term disability programs, retirement plan, paid time off, volunteer leave, paid parental leave, paid elder care leave, non-matching required 401k contributions, longevity pay bonuses, Employee Assistance Program, Flexible Spending Accounts (FSA), and more. Upon completing a six-month probationary period, you will also receive a 5% increase in salary.

The Hiring Range for this opportunity is: $88,406 - 92,000.

General Statement Of Duties

This classification performs responsible technical work supporting software applications and processes for the Town.

Distinguishing Features of the Class

This role involves close collaboration with departmental staff to understand their software needs, providing technical support, configuring and customizing software solutions, and ensuring the smooth operation of critical applications. The Analyst will also play a key role in implementing new software systems, training users, and documenting processes.

Employee Values

Employees of the Town of Wake Forest are expected to uphold and exhibit the Town’s shared employee values of caring, commitment, character, and collaboration.

Essential Duties and Tasks

Manage and maintain software applications used by different departments within the Town of Wake Forest, including but not limited to Laserfiche, Tyler New World, OpenGov Cartegraph, and Microsoft 365.
Provide technical support to end-users, troubleshoot issues, and resolve software-related problems promptly.
Collaboration is vital in this role. You will work closely with departmental staff to understand their software requirements and customize applications to meet their needs.
Configure software systems, including setting up user accounts, permissions, workflows, and integrations.
Assist in selecting, procuring, and implementing new software solutions, ensuring compatibility with existing systems.
Develop and maintain documentation for software applications, including user guides, training materials, and technical specifications.
Your role will significantly contribute to the efficiency and productivity of the Town of Wake Forest. You will train users in software functionality, best practices, and new features to enhance their productivity.
Stay informed about industry trends, emerging technologies, and best practices in local government software applications.

Minimum Qualifications

Recruitment and Selection Guidelines

Knowledge, Skills, And Abilities

Previous experience in a similar role, preferably in a local government setting, is preferred.
Proficiency in configuring and supporting specific software applications such as Laserfiche, Tyler New World, OpenGov Cartegraph, Microsoft 365, and other relevant systems is a technical requirement for this role.
Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently, are key competencies required for this role.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with departmental staff at all levels.
Detail-oriented with a focus on delivering high-quality solutions and exceptional customer service.
Experience utilizing JavaScript, HTML, CSS, and SQL and the ability to apply this skill set effectively to meet business and technical requirements.
Knowledge of local government operations, policies, and regulations is a plus.

Desirable Education and Experience

The ideal candidate will have, at minimum, any combination of education and experience equivalent to graduation from a four-year college or university with a degree in computer science, information technology, or a related field and three or more years of experience in systems analysis or computer technology, preferably in a local government environment.

Special Requirement

Possession of a valid NC driver's license and DCI background check.

Physical Requirements

Work in this class is generally inside and sedentary; however, some movement and lifting of light to moderately heavy items may be required. An employee must have such visual acuity as to be able to read and write handwritten and typewritten material and generate and view mapping products. Work requires looking at a computer screen for long periods of time. An employee in this class must be able to talk and hear to respond to the public and other employees.

Once an offer of employment has been extended, candidates will undergo a thorough background investigation, including NC State Bureau of Investigation fingerprinting.

The link below provides a summary of the major benefits provided to new full-time, regular employees with the Town of Wake Forest.

2025-26 TOWF Benefit Summary

Benefits

Details about benefits and costs for full-time employees is available under the Human Resources Department tab on the Town's website. The Town Provides: