Applications Analyst-Clinical-Sr

Eisenhower Health; Oregon; Hybrid; USD 59,000 - 90,000; Full time

Job summary

Eisenhower Health in Oregon seeks an Epic Analyst to support core clinical applications, implement, administer, and support assigned systems under IS leadership. This role manages upgrades, project activity, and coordination with IS teams.

Requires 2 years Epic Analyst experience, degree or equivalent, Epic Certification preferred. Excellent communication, PMO experience, and healthcare setting familiarity are essential.

Qualifications

• PMO methodology and tools in project management.
• Excellent communication, oral and written.
• Experience with Epic applications and healthcare informatics.
• Experience in acute healthcare or vendor settings.
• Strong PMO experience and project management skills.
• Ability to coordinate with vendors and IS staff.

Responsibilities

• Demonstrates compliance with Code of Conduct and policies; reports violations.
• Acts as liaison between departments, clinical end users and IS personnel.
• Coordinates maintenance of current systems and troubleshoots issues with vendors.
• Supports departments during and after implementation of applications.
• Provides elbow support during clinical system upgrades.
• Analyzes processes to improve patient care, provider productivity, and costs.
• Plans for department-specific requirements for future procurements.
• Performs project status reporting and communications across groups.
• Collaborates with vendors and IS staff to identify modifications and solutions.
• Delivers technical assistance to expert users and adheres to PMO guidelines.

Skills

PMO methodology

Project management

Stakeholder comms

Staff training

Communication skills

Regulatory compliance

Healthcare informatics

Vendor coordination

PMO tools

MS Office

Education

Bachelor's Degree

Epic Certification

Tools

PMO Tools

MS Office

Job description

Default Work Shift: Day (United States of America)

Hours: 40

Salary range: $43.05 - $65.40

Schedule: Full Time

Shift Hours: 8 Hour employee

Department: Information Systems

Job Objective

Supports the core functions of EMC clinical applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned clinical systems under the guidance of the Information Systems Management team. This position will have a thorough understanding of assigned applications, ancillary systems, and health system operations. This position will address issues and design decisions of moderate to high complexity and deliver clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. This position also manages software upgrades and maintenance as well as serves as Project Manager for major Information Systems projects. Coordinates application support with other information technology teams including System Admininistrators, DBA, Networking, Reporting, and the Help Desk. Implement changes using documented procedures that are compliant with department's policies and procedures. Provide solutions to work orders, trouble tickets and projects for assigned departments

Education

Required: Relevant degree or experience in lieu of degree

Preferred: Bachelor's Degree

Licensure/Certification

Certification(s) required for those positions supporting an Epic application

Experience

Required: Two (2) years of Application/Epic Analyst experience

Reports To: Director, Clinical Applications

Supervises: N/A

Ages of Patients: N/A

Blood Borne Pathogens: Minimal/ No Potential

Skills, Knowledge, Abilities

Ability to maintain positive interpersonal relations with peers, users and vendors, Ability to teach/train other staff, Demonstrated knowledge and experience in PMO methodology and tools, Excellent communication skills, Excellent oral and written skills, Experience with the assigned applications desirable (Epic Certification if applicable), Experience working in an acute healthcare setting or vendor setting, Facilitation skills, strong organization skills, team building skills, PC Computer skills using MS Office, Internet Browsers, Email, Previous system analyst experience at a senior level, Proven experience in project managing major projects, Working knowledge of and experience using healthcare applications

Essential Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Acts as a liaison between assigned departments, clinical end users and I.S. technical personnel.
• Assists in the coordination and maintenance of all current systems for assigned departments and troubleshoots issues and documents for vendor resolution.
• Support the departments and staff during, and post implementation, of assigned applications/systems.
• Provides at the elbow support for providers and end users as needed during and after clinical system upgrades.
• Analyzes current systems and processes in order to identify opportunities for improvement in patient care, provider productivity, financial outcomes and ancillary relations or cost savings.
• Identify and assist with planning for, and developing, department-specific requirements for future product acquisitions.
• Performs written and oral project status reporting on a regular basis as requested.
• Communicates with IS staff members, vendors and users, and facilitates communication between these groups to identify system needs, modifications, and/or issues. Works with these groups to reach resolution of issues, define necessary modifications and dEvelop solutions.
• Analyzes user-requested programming changes, documents requests, facilitates communication between users and IS staff.
• Works with vendors to determine, review and document acceptance of system changes. Facilitates communications between IS personnel and vendor representatives.
• Provides technical assistance and support to expert users.
• Follows Project Management Office (PMO) guidelines on all projects. Utilizes all PMO tools provided to manage and communicate project tasks and issues.
• Trains and assists other in utilizing PMO tools and methodologies.
• Takes initiative to share information regarding healthcare informatics or regulatory requirements with other team members.
• Takes advantage of available resources to stay informed of current developments and trends in healthcare informatics, information security and regulatory compliance.
• Assures that all necessary documentation (i.e. procedures, processes) is properly completed.
• Update all service requests on a monthly basis and communicate updates to the requestor on a monthly basis.
• Ensures that email and voice mail indicate unavailability with alternative contact when out of office.
• Assume administrative tasks to support management as requested.
• Perform other duties as assigned.