Application Analyst Intermediate

Cone Health; Greensboro (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Cone Health is seeking an Application Analyst Intermediate to provide technical support for clinical and business applications. You will gather user needs, analyze workflows, configure systems, and execute tests to ensure performance and alignment with organizational goals.

Responsibilities include triage, troubleshooting, and collaborating with cross-functional teams, while maintaining data quality and participating in third-party system implementations.

Qualifications

• Minimum 2 years of experience in application support.
• Bachelor's degree or equivalent experience in a relevant field.
• Epic certification testing within the specified timeframe.

Responsibilities

• Collaborates with technical and end-user groups to ensure applications meet organizational needs.
• Analyzes workflows, data collection, and reports to inform design decisions.
• Translates business/clinical functionality into system configuration.
• Prepares and executes test scripts for various testing stages.
• Documents test results, changes, and procedures per standards.
• Provides triage and troubleshooting for complex applications and monitors data quality.
• Supports integration with cross-functional applications.

Skills

User requirements analysis

Application troubleshooting

Test script execution

Education

Bachelor's degree or equivalent experience

Tools

Epic Certification

Job description

The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization's needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications.

Essential Job Function

• Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization’s clinical and business needs when building and implementing the system.
• Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Understands and translates the business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third-party systems.
• Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross-functional applications utilized by the organization.
• Performs other duties as assigned.

Education

• Required: Bachelor's Degree or equivalent experience in relevant field.

Experience

• Required: 2 years

Licensure/Certification/Listing

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.