Application Analyst III

OrthoIndy; Indianapolis (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

OrthoIndy IT Applications is seeking an Application Analyst III in Indianapolis, IN. This full-time role focuses on advanced support and optimization of ambulatory and hospital EHRs, including athenaOne and Meditech.

You will configure features, troubleshoot issues, and improve workflows while coordinating with department leaders and end users. The ideal candidate has a Bachelor's degree and 6–8 years of related experience, with 8–10 years preferred.

Qualifications

• Bachelor's Degree in related field required.
• 6-8 years of related experience required, 8-10 years of experience preferred.

Responsibilities

• Provide advanced support and optimization for clinical applications, evaluating system requirements, user needs, and workflows.
• Configure features, admin tables, configuration items, and functionality in EHRs like athenaOne and Meditech to troubleshoot issues.
• Serve as liaison with department leaders, providers, and end users for questions and issues related to clinical applications.
• Develop Knowledge Base (KB) articles for future issue resolution.
• Promote system integration to reduce manual workflows and workarounds.
• Attend training to stay current on healthcare systems, regulations, and best practices.
• Prepare and submit status reports to IT Management.
• Participate in after-hours call rotation.

Skills

Analytical thinking

Problem solving

Leadership

Communication

Education

Bachelor's degree in related field

Tools

athenaOne

Meditech

Job description

Facility: OrthoIndy NW, Indianapolis, IN
Department: IT Applications
Shift Details: Full‑time exempt Mon‑Fri 830a‑5p

At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.

Be part of something great!

General Statement of Duties:

The Application Analyst III provides advanced support and optimization for clinical applications by evaluating system requirements, user needs, and workflows. This role applies strong analytical, problem‑solving, and leadership skills to optimize system functionality, promote best practices, improve workflows, and reduce manual processes and workarounds.

• Use an in‑depth understanding of Ambulatory and Hospital EHRs, such as athenaOne and Meditech, to configure features, admin tables, configuration items, and functionality and to efficiently troubleshoot application and workflow‑related problems.
• Employ problem‑solving skills to address issues and support end users. Ensure issues are escalated in a timely manner at both the vendor and management levels when appropriate. Identify, analyze, and resolve complex issues without extensive assistance.
• Act as a liaison with department leaders, providers, and other end users to assist with questions, concerns, and issues related to clinical applications, including athenaOne.
• Develop Knowledge Base (KB) articles for other analysts to use for future issue resolution.
• Understand and promote improvement through systems integration; identify and help implement integrations that reduce manual workflows and workarounds.
• Evaluate application implementations and configurations to determine whether the organization is maximizing available capabilities and modules.
• Attend training for clinical applications and seminars as needed to stay current on healthcare systems, regulations, and best practices.
• Research best practices to continuously improve application support and implementation services.
• Participate in the after-hours call rotation.
• Prepare and submit status reports to IT Management.

Requirements:

• Bachelor's Degree in related field required
• 6-8 years of related experience required, 8-10 years of experience preferred

OrthoIndy is an Equal Opportunity Employer

Location

Indianapolis , Indiana , United States

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