APPLICATION ANALYST II

Mohawk Valley Health System; City of Utica (NY); On-site; USD 90,000 - 117,000; Full time

Job summary

Mohawk Valley Health System in Utica, NY seeks an Application Analyst II to design, build/configure, test, validate, document and support healthcare software applications.

The role requires collaboration on projects, ongoing system optimization, and participation in change control. Epic certification within 6 months is required or planned, with strong communication and IT skills to support clinical workflows.

Qualifications

• Bachelor’s degree in Information Services or related field or equivalent experience.
• 3 years of IT or analytical clinical discipline experience.
• Proficient in Microsoft Office or similar applications.
• Excellent verbal and written communication, analytical, teamwork and time-management skills.
• Able to exercise tact and strong interpersonal skills.
• Proven ability to complete projects independently and solve complex problems.
• Understanding of healthcare organizations, ancillary systems, and health system operations.

Responsibilities

• Design, build/configuration, testing, validation, documentation and ongoing support for Healthcare applications.
• Investigate, recommend solutions and implement processes to reduce issues.
• Coordinate complex projects or work streams within the project scope.
• Complete tasks based on defined milestones and support requirements.
• Expand or modify systems to serve new purposes or improve workflows.
• Review system performance indicators and locate problems; escalate when needed.

Skills

Clinical experience

IT experience

Excellent communication

Teamwork

Time management

Education

Bachelor's degree in Information Services

Equivalent experience

Tools

Microsoft Office

Epic EHR

KACE ITSM

Infor HRIS

Azure/AWS cloud

Job description

Job Summary

The Application Analyst II will have primary responsibility for the design, build/configuration, testing, validation, documentation and ongoing support of various software applications.

Core Job Responsibilities

• Design, build/configuration, testing, validation, documentation and ongoing support for the Healthcare applications.
• Investigate, recommend solutions, and implement processes and guidelines intended to reduce issues.
• Coordinate increasingly complex individual projects or work streams within the defined scope of the overall project.
• Complete tasks based on clearly defined project milestones and support requirements.
• Expand or modify system to serve new purposes or improve workflows.
• Review and analyze system and performance indicators to locate problems and correct errors. Escalate problems and issues to appropriate staff to ensure timely resolution.
• Participate in version upgrades on a scheduled basis to keep applications and users current.
• Coordinate projects, schedule, and facilitate meetings to complete assignments.
• Maintain records for change requests, stage in approval process, training for change, and live dates. Regularly attends change control committee.
• Participate with clinical disciplines to support end user engagement, intentional design, and workflow control.
• Provide technical and functional analyst support.
• Perform other duties as required.

Education/Experience Requirements

REQUIRED:

• Bachelor’s degree in Information Services, a relate field, or equivalent experience.
• 3 years of experience in IT or an analytical clinical discipline.
• Proficient in use of Microsoft Office or similar applications.
• Excellent communication (verbal and written), analytical, team, and time management skills.
• Ability to exercise tact and good interpersonal skills.
• Demonstrated ability to complete projects independently, solve complex problems and resolve conflicts in a timely manner
• Demonstrated understanding of healthcare organizations, ancillary systems, and health system operations

PREFERRED:

• Experience in Clinical Setting.
• Experience with Electronic Health Records platforms (Epic), ITSM applications (KACE), HRIS (Infor), cloud deployments (Azure, AWS), and other digital platforms and services

Licensure/Certification Requirements

REQUIRED:

• Epic application certification or obtained within 6 months of employment

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 98768
Department INFORMATION TECHNOLOGY
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule SALARIED GENERAL
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $90,266.59 - $117,266.57