Application Analyst II - Collaboration & Productivity Tools Team

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 91,000 - 102,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking an Application Analyst II to manage complex application features end-to-end, translate business requirements into solutions, and coordinate with engineering and business teams to deliver value.

You will lead testing, incident response, training, and knowledge management while mentoring junior analysts and driving process improvements across systems.

Qualifications

• Knowledge of developing, configuring, supporting, or operating software applications.
• Proven ability to gather requirements, document workflows, and coordinate UAT for small to medium initiatives.
• Intermediate application configuration skills and workflow understanding.
• Strong communication and interpersonal skills with users across teams.

Responsibilities

• Application Lifecycle Management: Owns complex application features end-to-end (design → build → test → deploy → support).
• Business Analysis & Solution Design: Translates business requirements into detailed functional specifications and designs digital solutions.
• Testing & Quality Assurance: Develops and executes test plans to ensure software reliability and production readiness.
• Operational Support & Incident Management: Resolves complex issues and leads major incident response and problem management.
• Training, Documentation & Knowledge Management: Designs training programs and end-user documentation for knowledge transfer.
• Collaboration & Vendor Partnership: Works with vendors, developers, and cross-functional teams to coordinate releases and adoption of new functionality.
• Leadership & Mentorship: Mentors junior analysts and defines support standards and best practices.

Skills

Software applications

Requirements gathering

SDLC/ITIL knowledge

Multiple initiatives management

Education

Bachelor's degree in CS/IS or related field

Tools

Microsoft 365

Job description

The Application Analyst II handles more complex application issues and participates in project implementations and upgrades. They analyze business requirements, design solutions, and ensure changes align with organizational objectives. This role provides guidance to junior analysts and contributes to process improvements and system optimization. The analyst serves as a key resource for IT and business teams, supporting effective application use and performance.

Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals.

Primary Duties and Responsibilities

• Application Lifecycle Management: Owns complex application features or modules end-to-end (design → build → test → deploy → support). Leads configuration, customization, and enhancement efforts. Designs and validates integrations and data flows in coordination with engineering and infrastructure teams.
• Business Analysis & Solution Design: Leads translation of business requirements into detailed functional specifications. Analyzes business needs and designs digital solutions at the team, department, and enterprise levels. Recommends process and workflow improvements to enhance efficiency and data quality.
• Testing & Quality Assurance: Develops and executes comprehensive test plans to ensure software reliability. Oversees testing cycles and validates production readiness, considering downstream, upstream, and cross-functional dependencies to minimize risk and maintain stable operational flows.
• Operational Support & Incident Management: Resolves complex application issues and manages multiple initiatives concurrently. Leads major incident response and problem management efforts. Implements preventive fixes to reduce recurring issues.
• Training, Documentation & Knowledge Management: Designs training programs and advanced end-user documentation. Serves as a subject matter resource for users and support teams.
• Collaboration & Vendor Partnership: Delivers high-quality, customer-focused support. Collaborates closely with vendors, developers, and cross-functional teams. Coordinates releases and supports adoption of new functionality.
• Leadership & Mentorship: Mentors junior analysts. Defines support standards and best practices.

Knowledge, Skills and Abilities

• Knowledge of developing, configuring, supporting, or operating software applications.
• Proven ability to gather requirements, document workflows, and coordinate UAT for small to medium initiatives.
• Intermediate application configuration skills and workflow understanding.
• Strong communication and interpersonal skills with technical and non-technical users across teams.
• Proficiency with Microsoft 365 and common productivity tools.
• Strong understanding of SDLC and ITIL concepts.
• Ability to prioritize and manage multiple assignments, including small initiatives, with minimal guidance.
• Able to apply knowledge of one or more application domains (e.g. EHR, ERP, CRM, HRIS) to support configuration, workflows, and user needs.
• Supports change and release activities; applies integration knowledge, including data mapping and log/trace analysis, under guidance.

Minimum Job Qualifications

• High school/GED/Diploma required.
• Bachelor's degree in Computer Science, Information Systems or related field preferred.
• 4 years of Information Technology experience supporting business or clinical systems applications required.
• Information Technology experience supporting business or clinical systems applications in a healthcare environment preferred.

License/Certification/Registration Required:

• None

Supervisory Responsibilities:

• None

Patient Contact:

• None

At Dana‑Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$90,900.00 - $101,800.00