Senior Digital Health Innovation Analyst

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 106,000 - 118,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a Senior Digital Health Innovation Analyst to identify, evaluate, and implement emerging digital health technologies addressing business and clinical challenges. You will partner with IT, operations, clinical, research, and innovation teams to design pilots, benchmark external trends, and translate insights into practical digital health strategies.

This position is funded through September 2028, with potential for extension, and emphasizes

Qualifications

• Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Public Health, Business, or related field preferred.
• 8-10 years of experience in business and/or healthcare required.
• Experience shaping solutions for complex business, clinical, and operational challenges preferred.
• Experience leading workshops to align leaders on outcomes and tradeoffs and running hands-on user research to test assumptions preferred.

Responsibilities

• Serve as an internal consultant to clinical, research, operational, and administrative teams, leading intake, discovery, and opportunity assessment for digital health innovation; clarify problem statements, user needs, strategic objectives, scope, success metrics, and evaluation approaches.
• Partner cross-functionally with clinical, research, operations, IT, compliance, privacy, security, patient-facing, and staff-facing stakeholders to conduct interviews, workshops, workflow observation, and needs assessment; synthesize findings into feasible digital solutions that address business and clinical challenges.
• Guide the planning, implementation, and delivery of digital health pilots and solutions, partnering with stakeholders and cross-functional teams to align on approach, timelines, risks, requirements, testing, training, go-live, stabilization, and post-launch optimization to support adoption and operational performance.
• Conduct external benchmarking, market scans, literature and industry research, and vendor/partner engagement to evaluate emerging capabilities, compare leading practices, inform solution selection, support demos and RFP processes, and help manage deliverables, performance, and issue resolution.
• Develop clear, decision-oriented documentation and implementation artifacts, including research summaries, benchmark findings, recommendations, workflow analyses, requirements, roadmaps, and governance approaches to support adoption, enhancements, delivery planning, and change management.
• Analyze qualitative and quantitative data to assess user needs, adoption, experience, outcomes, efficiency, and ROI; synthesize internal findings and external benchmarks into actionable insights and recommendations for leadership and key stakeholders.
• Advise stakeholders on alignment with institutional strategy and ensure solutions are evaluated and implemented in accordance with applicable policies, regulatory requirements, and risk considerations, including privacy, HIPAA, security, clinical safety, and data stewardship.

Skills

User research

Workflow analysis

Stakeholder engagement

Change management

Vendor coordination

Agile

Lean UX

Communication

Education

Bachelor's degree in Information Systems

Tools

Microsoft 365

Smartsheet

Job description

Serving as an internal consultant across Dana-Farber Cancer Institute, the Senior Digital Health Innovation Analyst identifies, evaluates, implements, and optimizes emerging digital health technologies that address business and clinical challenges. As part of the Digital Health Innovation Group (DHIG), this role partners with innovators across Dana-Farber to understand user needs, conduct discovery and applied research, benchmark external trends and leading practices, and translate insights into practical digital health strategies, pilots, and scalable solutions.

Reporting to the Senior Manager, DFCI Digital Consulting Services, the Senior Digital Health Innovation Analyst partners across IT, operations, clinical, research, and innovation teams to assess opportunities, improve performance and workflows, and deliver high-impact solutions that enhance patient, provider, and staff experiences and/or create sustainable revenue streams.

This position is funded through September 2028, with the potential for extension.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Serve as an internal consultant to clinical, research, operational, and administrative teams, leading intake, discovery, and opportunity assessment for digital health innovation; clarify problem statements, user needs, strategic objectives, scope, success metrics, and evaluation approaches.
• Partner cross-functionally with clinical, research, operations, IT, compliance, privacy, security, patient-facing, and staff-facing stakeholders to conduct interviews, workshops, workflow observation, and needs assessment; synthesize findings into feasible digital solutions that address business and clinical challenges.
• Guide the planning, implementation, and delivery of digital health pilots and solutions, partnering with stakeholders and cross-functional teams to align on approach, timelines, risks, requirements, testing, training, go-live, stabilization, and post-launch optimization to support adoption and operational performance.
• Conduct external benchmarking, market scans, literature and industry research, and vendor/partner engagement to evaluate emerging capabilities, compare leading practices, inform solution selection, support demos and RFP processes, and help manage deliverables, performance, and issue resolution.
• Develop clear, decision-oriented documentation and implementation artifacts, including research summaries, benchmark findings, recommendations, workflow analyses, requirements, roadmaps, and governance approaches to support adoption, enhancements, delivery planning, and change management.
• Analyze qualitative and quantitative data to assess user needs, adoption, experience, outcomes, efficiency, and ROI; synthesize internal findings and external benchmarks into actionable insights and recommendations for leadership and key stakeholders.
• Advise stakeholders on alignment with institutional strategy and ensure solutions are evaluated and implemented in accordance with applicable policies, regulatory requirements, and risk considerations, including privacy, HIPAA, security, clinical safety, and data stewardship.

Knowledge, Skills and Abilities

• Knowledge of primary and secondary research methods used to identify digital health opportunities, including stakeholder interviews, workshop facilitation, workflow observation, process mapping, opportunity mapping, landscape assessment, external benchmarking, and gap analysis; ability to synthesize findings into clear, actionable recommendations.
• Skill in eliciting, documenting, and managing business, functional, and non-functional requirements; ability to translate requirements into workflows, user stories, use cases, and acceptance criteria.
• Skill in analyzing qualitative and quantitative data; ability to define success metrics and evaluate outcomes related to adoption, user experience, operational efficiency, and return on investment.
• Knowledge of end-to-end digital health delivery methodologies, including human-centered design, applied research, prototyping, pilot execution, implementation, post-go-live optimization, change adoption, and benefits realization.
• Knowledge of industry trends, emerging technologies, vendor landscapes, peer institution practices, and evolving care and operating models; ability to translate external insights into relevant digital health use cases, strategic options, and implementation recommendations.
• Skill in written, visual, and verbal communication; ability to tailor messages for frontline staff, operational stakeholders, and executive audiences.
• Skill in managing complex cross-functional projects and programs from discovery through delivery, including charter development, project planning, scheduling, status reporting, dependency tracking, risk and issue management, vendor coordination, implementation readiness, and adoption support.
• Ability to prioritize and execute multiple concurrent initiatives with strong follow-through, dependability, and attention to detail.
• Skill in stakeholder engagement, meeting facilitation, and consensus-building; ability to negotiate scope, timelines, and expectations, and resolve issues through root-cause analysis and structured problem-solving.
• Knowledge of digital health solution readiness requirements, including compliance, accessibility, health literacy, privacy, security, data stewardship, and WCAG standards; skill in using relevant collaboration and delivery tools and methodologies such as Microsoft 365, Smartsheet, Agile, and Lean UX; ability to mentor others and drive continuous process improvement.

Minimum Job Qualifications

• High school diploma required. Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Public Health, Business, or related field preferred.
• 8 - 10 years of experience in business and/or healthcare required.
• Proven experience shaping solutions for complex business, clinical, and operational challenges preferred.
• Experience leading workshops to align leaders on outcomes and tradeoffs and running hands-on user research to test assumptions preferred.

• Experience advising stakeholders on prioritizing and sequencing work, and making realistic decisions based on feasibility, risk, and value preferred.

License/Certification/Registration Required: None

Supervisory Responsibilities: No

Patient Contact: No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$106,200.00 - $118,400.00