IS Application Analyst II - Radiation Oncology

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Dana-Farber Cancer Institute is seeking an Application Analyst II in Boston. This role focuses on managing complex application features, translating business requirements into solutions, and ensuring effective operational support. Candidates should have at least 4 years of IT experience in business or clinical systems, with a preference for those in healthcare settings. The position requires strong communication skills and the ability to support multiple initiatives. Join a collaborative environment that values process improvements and optimizes system performance.

Qualifications

• 4 years of Information Technology experience supporting business or clinical systems applications required.
• Proven ability to gather requirements and document workflows.
• Intermediate application configuration skills and strong communication skills.

Responsibilities

• Owns complex application features or modules end-to-end.
• Translates business requirements into functional specifications.
• Develops and executes comprehensive test plans for software reliability.

Skills

Application Lifecycle Management

Business Analysis

Quality Assurance

Operational Support

Training and Documentation

Collaboration

Leadership

Communication Skills

Education

Bachelor's degree in Computer Science, Information Systems or related field

Tools

Microsoft 365

Job description

The position is located at Dana‑Farber Cancer Institute in Boston.

Overview

The Application Analyst II handles complex application issues and participates in project implementations and upgrades. The analyst analyzes business requirements, designs solutions, and ensures changes align with organizational objectives. The role provides guidance to junior analysts and contributes to process improvements and system optimization.

Primary Duties and Responsibilities

• Application Lifecycle Management: Owns complex application features or modules end‑to‑end (design → build → test → deploy → support). Leads configuration, customization, and enhancement efforts. Designs and validates integrations and data flows in coordination with engineering and infrastructure teams.
• Business Analysis & Solution Design: Translates business requirements into detailed functional specifications. Analyzes business needs and designs digital solutions at the team, department, and enterprise levels. Recommends process and workflow improvements to enhance efficiency and data quality.
• Testing & Quality Assurance: Develops and executes comprehensive test plans to ensure software reliability. Oversees testing cycles and validates production readiness, considering downstream, upstream, and cross‑functional dependencies to minimize risk and maintain stable operational flows.
• Operational Support & Incident Management: Resolves complex application issues and manages multiple initiatives concurrently. Leads major incident response and problem management efforts. Implements preventive fixes to reduce recurring issues.
• Training, Documentation & Knowledge Management: Designs training programs and advanced end‑user documentation. Serves as a subject‑matter resource for users and support teams.
• Collaboration & Vendor Partnership: Delivers high‑quality, customer‑focused support. Collaborates closely with vendors, developers, and cross‑functional teams. Coordinates releases and supports adoption of new functionality.
• Leadership & Mentorship: Mentors junior analysts. Defines support standards and best practices.

Knowledge, Skills and Abilities

• Knowledge of developing, configuring, supporting, or operating software applications.
• Proven ability to gather requirements, document workflows, and coordinate UAT for small to medium initiatives.
• Intermediate application configuration skills and workflow understanding.
• Strong communication and interpersonal skills with technical and non‑technical users across teams.
• Proficiency with Microsoft 365 and common productivity tools.
• Strong understanding of SDLC and ITIL concepts.
• Ability to prioritize and manage multiple assignments, including small initiatives, with minimal guidance.
• Able to apply knowledge of one or more application domains (e.g. EHR, ERP, CRM, HRIS) to support configuration, workflows, and user needs.
• Supports change and release activities; applies integration knowledge, including data mapping and log/trace analysis, under guidance.

Minimum Job Qualifications

• High school/GED/Diploma required.
• Bachelor's degree in Computer Science, Information Systems or related field preferred.
• 4 years of Information Technology experience supporting business or clinical systems applications required.
• Information Technology experience supporting business or clinical systems applications in a healthcare environment preferred.

License/Certification/Registration Required

• None

Supervisory Responsibilities

• None

Patient Contact

• None

EEO Poster

Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.