Application Analyst II - Beacon/Clinical Research

ECU Health; Greenville (NC); Híbrido; USD 76.000 - 111.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great Benefits

Hybrid role

Descripción de la vacante

ECU Health in Greenville, NC seeks an Application Analyst I & II to implement, enhance and support software applications. You will define requirements, design, test, implement and document solutions while meeting SLAs and change controls.

The role rotates on-call and requires Epic Certification with ongoing learning. Responsibilities include user workflow reviews, defect patch testing, and coordinating with teams to deliver application improvements.

Formación

• Bachelor's degree in computer science, information systems or healthcare related field.
• 2+ years of IT experience with vendor application implementations and support.
• Experience in testing software applications and supporting them.
• Ability to analyze, document findings, and draft plans.
• Vendor accreditation/certification is preferred and ongoing education.

Responsabilidades

• Meet with end users to review workflows for upcoming enhancements or changes.
• Evaluate, test, and implement defect patches and system upgrades per change control.
• Identify and recommend improvement opportunities based on upgrades and patches.
• Analyze and resolve simple to moderate issues with effective documentation.
• Manage work plans independently and support teammates as needed.
• Stay informed on market trends and emerging technologies affecting applications.
• Adhere to SLA and change management standards; communicate clearly.
• Collaborate with team to achieve goals and accountability.

Conocimientos

Bachelor's degree or higher

2+ years IT experience

Software testing

Analytical ability

Documentation skills

Educación

Bachelor's degree in CS/IS/Healthcare

Herramientas

Epic EMR

Reporting Workbench

SlicerDicer

Descripción del empleo

Position Summary

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.

Key responsibilities include, but not limited to:

• Takes initiative to meet with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
• Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
• Evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
• Ability to effectively analyze and resolve simple to moderate issues.
• Provides well-written and effective professional and technical documentation.
• Independently manage individual work effort, including developing, executing, and monitoring of a work plan in addition to assisting work efforts of others.
• Stays informed on current market trends and emerging technology developments that impact their application.
• Determines solutions with minimal assistance and makes effective decisions within scope of authority.
• Adheres to change management standards and established Service Level Agreements (SLA) for incidents and requests.
• Demonstrates effective verbal and written communication.
• Promotes cooperation and commitment within the team by assisting and working collaboratively with others.
• Holds self personally accountable to meet or exceed team expectations.

This position is required to rotate on-call responsibilities.

Application Analyst Team Overviews:

All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users.

Ambulatory Team

• Epic Electronic Medical Record, specifically EpicCare Ambulatory, SmartForms, Haiku/Canto, Phoenix, Stork, Hospital Outpatient Departments (HOD), Beacon, Kaleidoscope and associated Epic tools such as Reporting Workbench and SlicerDicer. Integrated content from IMO, Surescripts, and Krames Staywell.
  

Minimum Requirements

• Bachelor's degree in computer science, Information Systems or Healthcare related field or relevant work experience required.
• 2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience.
• Experience in testing software application.
• Ability to effectively support applications.
• Works independently with quantifiable and qualitative results.
• Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up.
• Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
• Recognized as a source of knowledge on primary applications both functional and technical operations.
• Obtains and maintains current certification/accreditation from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

For individuals clinically trained:

• Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.
• Applies clinical knowledge to develop solutions.
• Ability to communicate clinical concepts to technical team and system design concepts to end users.
• Understands application and clinical workflow.

Application Analyst I & II are required to complete and maintain one primary Epic Certification/Accreditation as determined by manager. Epic Certification is obtained through onsite training in Madison, WI, and Accreditation is achieved through remote training. The class content is the same for both certification and accreditation. Team members must achieve minimal required score on their application project and test. See alternative requirements below.

Preferred Requirements:

• Experience in system analysis with special emphasis on system methodologies, project management and business process reengineering related to information systems preferred.
• Experience in health care setting preferred

Pay Range

$75,857.60 - $110,567.60/year

Other Information

• Hybrid role (based out of Greenville, NC):
  • In-office expectation between 0 - 4 times/year
• Monday - Friday, full-time, day shift:
  • 9:00 a.m. - 5:00 p.m.
• Great Benefits

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children¿s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.

Decisions of employment are made based on business needs, job requirements and applicant¿s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.