Application Analyst - Epic Radiant / Lumens

Phase2 Technology; Austin (TX); Hybrid; USD 95,000 - 120,000; Full time

Job summary

The University of Texas at Austin is seeking an Application Analyst to support Epic Radiant and Lumens across the clinical imaging environment. The role collaborates with imaging leadership, providers, and IT teams to ensure post‑go‑live stabilization, quarterly upgrades, and continuous improvement of workflows.

Responsibilities include designing and configuring applications, analyzing workflows, and ensuring quality through testing and validation activities.

Qualifications

• Bachelor's degree in IT, CS, Health Informatics, or related field.
• Minimum of five years supporting Epic applications or healthcare IT systems.
• Experience with application build, config, implementation, maintenance, and optimization in healthcare.
• Experience with workflow analysis and collaboration with clinical/operational stakeholders.
• Experience with integrated testing, regression testing, UAT, and validation activities.

Responsibilities

• Design, build, configure, test, maintain, and optimize Epic Radiant and Lumens applications.
• Analyze clinical and operational workflows to propose effective solutions.
• Serve as liaison among imaging operations, IT, users, and vendors to resolve issues.
• Support build, configuration, and post‑go‑live stabilization activities.
• Participate in testing, upgrades, and ongoing workflow optimization initiatives.
• Coordinate testing across applications and support end‑user validation efforts.

Skills

Epic Radiant

Epic Lumens

Healthcare IT

UAT testing

ITIL

Education

Bachelor's degree in IT or related field

5+ years Epic experience

Tools

Epic Radiant

Epic Lumens

Testing tools

Job description

Job Title

Application Analyst - Epic Radiant / Lumens

Location

Austin, TX

Hours

40 hours per week

FLSA Status

Exempt from FLSA

Start Date

Immediately

Duration

Expected to Continue

Job Details

The Application Analyst – Epic Radiant / Lumens supports the implementation, maintenance, optimization, and ongoing operational support of Epic Radiant and Lumens applications across Dell Medical School's clinical environment. The primary focus is Epic Radiant, with support for Lumens as imaging services expand. This role partners closely with clinical operations, imaging leadership, providers, application analysts, and technical teams to ensure post‑go‑live stabilization, workflow optimization, quarterly Epic upgrades, integrated testing, and continuous improvement initiatives.

Responsibilities

• Design, build, configure, test, maintain, and optimize Epic Radiant and Lumens applications supporting imaging services and related clinical workflows
• Analyze clinical, operational, and technical workflows to develop effective application solutions
• Serve as the liaison among imaging operations, providers, IT, application users, and vendors to resolve complex issues
• Support application build, configuration, operational support, and post‑go‑live stabilization activities
• Participate in break/fix support and ongoing workflow optimization initiatives
• Conduct workflow analysis to identify opportunities for operational improvement
• Design and implement application solutions that support departmental and organizational needs
• Collaborate with imaging departments and operational leaders to prioritize application enhancements
• Recommend workflow improvements that enhance efficiency, user satisfaction, and patient care
• Support continuous optimization following Epic implementations and quarterly upgrade cycles
• Maintain and support applications, perform configuration validation, debugging, integrated testing, regression testing, and UAT
• Develop test scripts, timelines, and testing plans for application changes and quarterly upgrades
• Coordinate testing activities across applications and participate in end‑user validation efforts
• Ensure application changes follow established change management procedures
• Collaborate with infrastructure, integration, database, and technical teams to resolve issues impacting applications
• Support cross‑functional problem solving and operational improvement initiatives
• Participate in planning, implementation, and optimization efforts across imaging applications
• Communicate technical recommendations and operational impacts to stakeholders
• Provide ongoing operational support for applications, including break/fix, enhancements, upgrades, and change requests
• Support quarterly upgrades, new releases, application enhancements, and post‑go‑live stabilization
• Follow ITIL processes for incident, problem, and change management
• Participate in continuous improvement initiatives supporting imaging workflows and application performance
• Assist with additional Epic modules as operational needs require
• Provide backup support during peak workloads or staffing shortages
• Participate in special projects and organizational initiatives
• Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Learning

• Quickly learn new healthcare technologies, Epic Radiant and Lumens functionality, and imaging workflows
• Maintain current knowledge of Epic Radiant, Lumens, and related imaging technologies
• Pursue ongoing technical learning and professional development opportunities
• Apply new knowledge to improve application performance and operational efficiency

Problem Solving

• Use analytical thinking and structured troubleshooting techniques to resolve complex application issues
• Diagnose application, workflow, and configuration issues affecting imaging operations
• Develop practical solutions that improve user experience and operational performance
• Collaborate with cross‑functional teams to resolve system challenges

Customer Focus

• Demonstrate commitment to meeting the needs of imaging staff, providers, and operational stakeholders
• Provide responsive, high‑quality application support
• Anticipate operational needs and proactively address concerns
• Promote user satisfaction through effective application support and workflow optimization

Collaboration

• Work effectively with imaging leadership, radiologists, technologists, application analysts, technical teams, vendors, and operational partners
• Build productive working relationships across multidisciplinary teams
• Share technical knowledge and best practices
• Participate actively in team meetings, projects, and optimization initiatives

Attention to Detail

• Review application configurations and documentation for accuracy and completeness
• Maintain high standards for application quality and reliability
• Ensure configuration changes follow established governance and best practices
• Monitor application performance and identify opportunities for continuous improvement

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Health Informatics, or a related field
• Minimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems
• Experience supporting application build, configuration, implementation, maintenance, and optimization within a healthcare environment
• Experience performing workflow analysis and partnering with clinical and operational stakeholders to improve application performance
• Experience supporting integrated testing, regression testing, user acceptance testing (UAT), and application validation activities
• Experience supporting post‑go‑live operations, break/fix support, and ongoing operational maintenance
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities while working independently and collaboratively in a fast‑paced healthcare environment

Preferred Qualifications

• Five to seven years of experience supporting Epic applications within a healthcare environment
• Experience supporting Epic Radiant is strongly preferred; Epic Lumens experience is highly desirable as imaging services continue to expand
• Experience with Epic Radiant and/or Lumens application build, configuration, workflow optimization, and operational support
• Experience supporting post‑go‑live stabilization, quarterly Epic upgrades, integrated testing, regression testing, and UAT
• Demonstrated experience participating in Epic application build, implementation, optimization, and enhancement initiatives
• Experience supporting imaging workflows, radiology operations, or other diagnostic service environments
• Experience with online scheduling design, implementation, and workflow optimization
• Experience working in large, integrated healthcare IT environments

Licenses/Registrations/Certifications

Required

• Active Epic Certification, Accreditation, or Proficiency in a relevant core Epic application

Preferred

• Epic Radiant Certification
• Epic Lumens Certification
• ITIL Foundation Certification
• Active Epic Certification, Accreditation, or Proficiency in related Epic applications

Salary Range

$95,000+ depending on qualifications

Working Conditions

• Standard office environment and equipment
• Repetitive use of a keyboard and computer
• Hybrid work environment with on‑site collaboration as operational needs require
• May participate in quarterly Epic upgrades, integrated testing, go‑lives, and occasional after‑hours support activities
• May be exposed to communicable diseases, blood borne pathogens, ionizing and non‑ionizing radiation, hazardous medications, and disoriented or combative patients while supporting clinical environments

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.