Application Analyst - Epic Ambulatory / Kaleidoscope

The University of Texas at Austin; Austin (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

The University of Texas at Austin is seeking an Application Analyst focused on Epic Ambulatory applications. This role involves technical expertise, project management, and support for clinical systems.

The ideal candidate will possess Epic Ambulatory Certification and a Bachelor’s degree in IT or a related field. Responsibilities include system design, user support, and collaboration across teams to address clinical application issues, ensuring optimal performance and user satisfaction.

Qualifications

• Epic Ambulatory Certification required.
• Bachelor’s degree in related field preferred.
• Minimum of 3 years experience in healthcare IT strongly recommended.

Responsibilities

• Design, build, configure, test, and maintain clinical information systems.
• Serve as liaison to resolve issues among business operations and IT.
• Support end users by troubleshooting and resolving tickets.

Skills

Epic Ambulatory Certification

IT principles

Software development

System analysis

Collaboration

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Epic systems

Job description

Job Posting Title

Application Analyst - Epic Ambulatory / Kaleidoscope

Hiring Department

Dell Medical School

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Exempt from FLSA

Earliest Start Date

Immediately

Position Duration

Expected to Continue

Location

Austin, TX

Purpose

The Office of Information Technology at the Dell Medical School seeks an Epic Analyst focusing on Ambulatory and Kaleidoscope applications. This role serves as the subject‑matter expert and primary technical contact for these application areas, leading projects, change management, and high‑priority break/fix escalation. The Analyst demonstrates full use of standard technical principles, provides solutions to complex problems, and drives continuous improvement.

Responsibilities

• Design, build, configure, test, and maintain clinical information systems for patient registration, scheduling, billing, and throughput.
• Serve as a liaison among business operations, providers, internal IT, system users, and vendors to resolve issues and problems.
• Support end users remotely and in‑person by monitoring, investigating, troubleshooting, and resolving tickets; coordinate system fixes and changes with software vendors.
• Create test scripts, timelines, and plans for application and workflow changes; conduct testing of system configurations and processes; coordinate and participate in user testing of changes.
• Collaborate with technical colleagues to identify and resolve infrastructure‑related issues impacting clinical applications.
• Provide ongoing support for application upgrades, releases, enhanced functionality, and change/problem management following ITIL processes.

Additional Duties

• Assist with other Epic modules as needed.
• Provide backup support during peak periods or staffing shortages.
• Participate in special projects and initiatives.
• Perform related duties as required.

Technical Learning

• Quickly learn new technical skills and knowledge.
• Stay updated with the latest Epic Ambulatory features.
• Actively seek out training opportunities.
• Apply new knowledge to improve system performance.

Problem Solving

• Use rigorous logic to solve difficult problems with effective solutions.
• Diagnose and resolve complex application issues.
• Develop innovative solutions to improve user experience.
• Collaborate with teams to address system challenges.

Customer Focus

• Dedicate efforts to meet internal and external customer expectations and requirements.
• Provide excellent support to clinical staff.
• Understand and anticipate user needs.
• Ensure application performance satisfies user expectations.

Collaboration

• Work effectively and cooperatively with others; establish and maintain good working relationships.
• Collaborate with IT and clinical teams.
• Share knowledge and best practices.
• Participate in team meetings and projects.

Attention to Detail

• Thoroughly review work for accuracy and completeness.
• Ensure configurations are precise and accurate.
• Review documentation for completeness.
• Monitor system performance for issues.

Required Qualifications

• Epic Ambulatory Certification.
• Strong understanding of IT principles, software development, and system analysis (typically evidenced by a Bachelor’s degree in Information Technology, Computer Science, or a related field).
• Practical experience in healthcare IT environments and familiarity with Epic systems, generally demonstrated by at least 3 years of relevant experience.

Preferred Qualifications

• Project Management Professional (PMP) Certification.
• Master’s degree in Information Technology, Computer Science, or a related field.
• Extensive experience with Epic Ambulatory applications, typically at least 5 years of relevant experience.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.