Epic Ambulatory Application Analyst II

The University of Texas at Austin; Austin (TX); On-site; USD 70,200 - 85,800; Full time

Job summary

A prominent educational institution in Austin is seeking an Epic Ambulatory Application Analyst II to provide advanced user support for clinical applications and improve EHR systems. The role involves troubleshooting issues, educating users, and collaborating on project teams. Candidates should possess a bachelor's degree in a related field and have experience in clinical application support, particularly with Epic. This position is a full-time role in a dynamic healthcare environment.

Qualifications

• Experience implementing and supporting clinical applications in an ambulatory environment.
• Experience working with clinicians in a support and/or educational role.
• Strong knowledge of MS Office products.

Responsibilities

• Provides education and training to application users.
• Troubleshoots reported issues and documents solutions.
• Works on project teams and configures application functions.

Skills

Problem-solving skills

Team player

Communication skills

Analytical skills

Organizational skills

Education

Bachelor's degree in Computer Science, MIS/CIS, Informatics or related field

Job description

Epic Ambulatory Application Analyst II

The University of Texas at Austin

General Notes

The Office of Information Technology at the Dell Medical School is seeking an Application Analyst II.

Job Posting Title

Epic Ambulatory Application Analyst II

Hiring Department

Dell Medical School

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Exempt

Earliest Start Date

Immediately

Position Duration

Expected to Continue

Location

UT MAIN CAMPUS

Purpose

This position will provide advanced functional and technical user support for clinical applications to ensure that the applications meet business needs. Additionally, the Application Analyst II will facilitate optimal application system setup of our Electronic Health Record (EHR), Patient Reported Outcomes (PRO) software, and other related clinical systems.

Responsibilities

• Provides education and training to designated application users including physicians and nurses. Generates reports and performs ongoing data analysis and data mining to assist stakeholders with decision support activities.
• Troubleshoots reported issues to establish root cause and perform appropriate corrective actions. Documents solutions appropriately and transfers knowledge to team members sharing in the overall support of assigned applications. Performs ongoing system maintenance and operational support across assigned applications.
• Works on project teams and follows defined project management methodology. Configures / builds application functions to meet design specifications and desired workflows. Performs both unit and integrated testing on new application functions being introduced and adheres to established change control processes.
• Works to continuously improve the quality of solutions and services delivered, bringing to the attention of IT leadership noted improvement opportunities. Works to understand not only the application(s), but also the underlying clinical need that drives its use and evolution.
• Other related duties as assigned.

Required Qualifications

• Bachelor's degree in Computer Science, MIS/CIS, Informatics or related field.
• Experience implementing and supporting clinical applications in an ambulatory environment, including hands‑on work with EpicCare Ambulatory or other Epic outpatient modules. Certification from a healthcare‑specific preparatory program in combination with work experience will be considered.
• Experience implementing and supporting business and/or clinical IT solutions in a complex healthcare environment.
• Must have demonstrated experience working with clinicians in a support and/or educational role.
• Must possess problem‑solving skills.
• Must be a team player with excellent communication skills.
• Able to exercise good judgment based on guiding principles and organizational policies/practices.
• Strong analytical and problem‑solving skills; strong knowledge of MS Office products; strong computing, analytical and organizational skills.

Preferred Qualifications

• At least two years of experience implementing, supporting, and training across all aspects of ambulatory information systems.
• Direct experience with a variety of electronic medical records, preferably with Epic, Cerner, or Athena.
• Experience with Epic EHR applications, particularly Epic Ambulatory, strongly preferred.
• Some clinical experience.

Salary Range

$78,000+ depending on qualifications

Working Conditions

May work around standard office conditions.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalists under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I‑9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E‑Verify

The University of Texas at Austin uses E‑Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E‑Verify is 854197.

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and other applicable regulations. The Clery Act requires all prospective employees to be notified of the availability of the Annual Security and Fire Safety report.