Application Analyst - EPIC Inpatient

Duke University; Durham (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking healthcare organization that is transforming the industry through innovative IT solutions. As an Application Analyst for Epic Inpatient EHR, you'll play a crucial role in developing and supporting electronic health records that enhance patient care. This fully remote position offers a unique opportunity to work with cutting-edge technologies and collaborate with a diverse team dedicated to improving health outcomes. If you're passionate about healthcare and technology, this is your chance to make a significant impact in a role that values your expertise and commitment to excellence.

Qualifications

• Bachelor's degree in computer science or clinical field preferred.
• Experience in inpatient or acute clinical settings is a plus.

Responsibilities

• Handle development, deployment, and support of Epic Inpatient EHR.
• Collaborate with Epic staff for deployment and workflow interpretation.

Skills

Epic Certification

Clinical Documentation

Workflow Analysis

Technical Analysis

Project Coordination

Education

Bachelor's Degree in Computer Science

Equivalent Clinical or IT Experience

Tools

Maestro Care

Epic Applications

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Health Technology Solutions, dedicated to transforming, developing, and managing enterprise IT solutions across Duke Health. By harnessing innovative technologies like cloud computing and artificial intelligence with a forward-thinking approach, Duke Health Technology Solutions is revolutionizing healthcare at Duke and beyond.

DHTS APPLICATION ANALYST (EPIC INPATIENT)

The Application Analyst primarily handles the development, deployment, post-implementation support, product design, and testing of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR). Responsibilities include planning, performing, and supporting application users within the Duke environment. Modules supported include Clinical Documentation, Orders, Emergency, Obstetrics, and Home Care & Hospice. The role involves close collaboration with Epic and other Maestro Care staff for deployment, workflow interpretation, build, testing, and support. The analyst will also provide educational support, cross-training, and act as an Epic Inpatient EHR expert, updating test plans and participating in design and review of new features and bug fixes. Managing user access and tracking changes are also part of the responsibilities.

**This is a fully remote position with a 24-hour on-call rotation. Hours are 8am-5pm, varying with schedule.**

The analyst may need Epic certification in supported modules as determined by management.

Qualifications include a bachelor’s degree in computer science or a clinical field, or equivalent clinical or IT experience. Clinical experience in an inpatient or acute setting is preferred.

Experience levels:

1. Level 1: One year of related experience.
2. Level 2: Three years of related experience.
3. Level 3: Five or more years of related experience.

Requirements by level:

• Level 1: Maintenance of North Carolina clinical licensure or certification.
• Levels 2 & 3: Epic certifications in ClinDoc, Orders, ASAP, Stork, or DoCo, in addition to Level 1 requirements.

Level 1 Analyst

Obtain initial or additional Epic certification through training, self-learning, projects, and exams. Support system use, troubleshoot, and ensure security under supervision. Participate in training and support documentation. Complete tasks within scope and escalate issues as needed. Perform basic workflow analysis and system testing, and contribute to process improvements.

Level 2 Analyst

Perform in-depth workflow and technical analysis, manage deployment and testing tasks independently, build and debug Epic applications, and develop system documentation. Manage reports and support documentation, and contribute to project coordination and procedural improvements.

Level 3 Analyst/Tech Lead

Independently build, test, and debug Epic applications, manage complex projects, lead documentation and prioritization efforts, and provide technical leadership. Oversee system changes for compliance and lead cross-functional efforts. Proactively address technical issues and implement solutions within the Maestro Care framework.

Duke is an Equal Opportunity Employer committed to diversity and inclusion. We foster a community built on collaboration, innovation, and belonging, respecting all perspectives and backgrounds. All community members are responsible for upholding these values.

Essential Physical Job Functions: Some roles may require specific physical or mental abilities, with accommodations available upon request.