Application Analyst - EPIC Inpatient

Duke University Health System; Durham (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Application Analyst to join their innovative team. This fully remote role offers the opportunity to work with cutting-edge technologies in healthcare, focusing on the Epic Inpatient EHR system. You'll play a crucial role in supporting application users, managing deployments, and enhancing clinical workflows. If you have a passion for technology and healthcare, this position allows you to make a significant impact on patient care and operational efficiency. Join a collaborative environment that values diversity and fosters professional growth.

Qualifications

• Bachelor's degree or equivalent experience required.
• Clinical experience in an inpatient setting preferred.

Responsibilities

• Support, troubleshoot, and configure Epic software.
• Provide training and manage documentation for users.

Skills

Epic Software Support

Clinical Documentation

System Troubleshooting

Test Plan Development

User Training

Education

Bachelor's Degree in Computer Science

Equivalent Clinical or IT Experience

Tools

Epic EHR

Cloud Computing Technologies

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Health Technology Solutions, dedicated to transforming, developing, and managing enterprise information technology solutions across Duke Health. By harnessing innovative technologies like cloud computing and artificial intelligence, Duke Health Technology Solutions is revolutionizing the future of healthcare at Duke and beyond.

DHTS APPLICATION ANALYST (EPIC INPATIENT)

The Application Analyst is responsible for the development, deployment, support, product design, and testing cycles of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR). This includes planning, managing, and supporting application users within the Duke environment. Modules supported include Clinical Documentation, Orders, Emergency, Obstetrics, and Home Care and Hospice.

The analyst will work closely with Epic and other Maestro Care staff to execute deployment tasks, interpret clinical workflows, and participate in application build, testing, and support. They will also provide training and act as an expert on Maestro Care Inpatient EHR functionalities, updating test plans, and participating in design and specification reviews for new features and bug fixes. Managing user access and tracking changes are also part of the responsibilities.

This is a fully remote position with a 24-hour on-call rotation. Hours are 8 am-5 pm, varying with the rotation schedule.

The analyst may need Epic certification in supported modules, as determined by the manager.

Minimum Qualifications

• Bachelor's degree, preferably in computer science or a clinical field, or equivalent clinical or IT experience.
• Clinical experience in an inpatient or acute setting is preferred.

Experience Levels

• Level 1: One year of related experience.
• Level 2: Three years of related experience.
• Level 3: Five or more years of related experience.

Certifications and Licenses

• Level 1: Maintenance of North Carolina licensure or certification in a related clinical discipline.
• Levels 2 and 3: Epic certifications in ClinDoc, Orders, ASAP, Stork, or DoCo are required.

Roles and Responsibilities

• Perform system support, troubleshooting, configuration, and testing of Epic software.
• Develop and execute test plans, manage documentation, and support deployment processes.
• Provide training and support to end-users and team members.
• Identify areas for process improvement and participate in project planning and execution.

Duke is an Equal Opportunity Employer committed to diversity and inclusion, fostering a community built on collaboration, innovation, and respect for all individuals.

Essential physical and mental abilities are required for certain roles, with accommodations available upon request.