Application Analyst - EPIC Inpatient

Duke; Durham (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Application Analyst to join their remote team. This role focuses on the Maestro Care (Epic) Inpatient Electronic Health Record, where you'll be responsible for development, deployment, and support of vital healthcare applications. Collaborate with a talented team to enhance user experience and ensure compliance with regulatory standards. If you have a passion for technology and healthcare, this position offers an exciting opportunity to make a significant impact on patient care and innovation in health technology.

Qualifications

• Bachelor's degree in computer science or clinical field preferred.
• Experience levels vary: Level 1 (1 year), Level 2 (3 years), Level 3 (5+ years).

Responsibilities

• Support end-users, troubleshoot, train, and contribute to system improvements.
• Manage complex projects and lead in system changes.

Skills

Epic Certification

Clinical Documentation

Application Support

Troubleshooting

User Training

Education

Bachelor's Degree in Computer Science

Equivalent IT/Clinical Experience

Tools

Epic Systems

Job description

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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Health Technology Solutions, dedicated to transforming, developing, and managing enterprise IT solutions across Duke Health. By harnessing innovative technologies like cloud computing and artificial intelligence, Duke Health Technology Solutions is revolutionizing healthcare at Duke and beyond.

DHTS APPLICATION ANALYST (EPIC INPATIENT)

The Application Analyst is responsible for the development, deployment, support, product design, and testing cycles of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR). This includes planning, performing, managing, and supporting application users within Duke. Supported modules include Clinical Documentation, Orders, Emergency, Obstetrics, and Home Care and Hospice.

The analyst will collaborate with Epic and other Maestro Care staff on deployment, workflow interpretation, application build, testing, and support. They will also provide training and act as an expert for the Maestro Care Inpatient EHR, ensuring updates and bug fixes meet Duke's needs, and managing user access and changes.

This is a fully remote position with a 24-hour on-call rotation. Hours are 8 am-5 pm, varying with the schedule.

Epic certification/proficiency in supported modules may be required based on the manager's assessment.

Qualifications

• Bachelor's degree, preferably in computer science or a clinical field, or equivalent IT/clinical experience.
• Experience levels vary: Level 1 (1 year), Level 2 (3 years), Level 3 (5+ years).
• Clinical experience in an inpatient or acute setting is preferred.

Responsibilities by Level

Level 1

• Obtain Epic certification, support end-users, troubleshoot, train, and contribute to system improvements.

Level 2

• Perform in-depth analysis, manage deployment tasks, build/test/debug Epic applications, and develop documentation and reports.

Level 3 / Tech Lead

• Manage complex projects, lead in system changes, provide technical leadership, and ensure compliance with regulatory standards.

Duke is an Equal Opportunity Employer committed to diversity, inclusion, and community building. We uphold values of collaboration, innovation, and respect for all voices.

Physical job functions may require specific abilities; accommodations are available upon request.

Nearest Major Market: Durham; Secondary Market: Raleigh

Learn more about Duke’s commitment to equal opportunity at hr.duke.edu/eeo.