Accounts Receivable Rep (Customer Financial Service Center)

Gundersen Health System; Wisconsin; Hybrid; USD 38,000 - 41,000; Full time

Benefits offered by this job

Career Development Center

Tuition Investment Program

Retirement plan

Healthcare benefits

Work/Life balance

Job summary

Gundersen Health System, in partnership with Emplify Health, seeks a compassionate billing auditor to resolve guarantor account issues and support patients navigating billing and insurance questions. This role handles inbound and outbound calls, processes payments, and informs patients about charity programs.

Training leads to remote eligibility. The position is full-time, 40 hours weekly, with on-site hours and remote eligibility after training.

Qualifications

• High school diploma or equivalency.
• 1 year work experience, preferably in medical facility, insurance, or office.
• Strong communication and customer service skills.
• Proficient computer skills.

Responsibilities

• Audit guarantor accounts to resolve billing issues.
• Handle inbound/outbound calls and advise on payment plans.
• Process payments and provide charity program information.
• Ensure HIPAA compliance and accurate billing documentation.

Skills

Customer service

Communication

Computer skills

Healthcare experience

Education

High school diploma

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40

We’re not just filling positions, we’re building careers.

At Emplify Health, we care for our teams, while they care for their communities.

Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future.

Join us and find out how a little empathy changes everything.

We are seeking a compassionate and detail-oriented individual to join our team.

In this important role, you will conduct thorough audits of guarantor accounts to resolve billing issues and ensure our patients receive the support they need.

You will manage both inbound and outbound calls, assist with payment plans, process payments, and provide information about our charity programs.

Your dedication to helping patients navigate their billing and insurance questions will make a meaningful difference in their experience.

If you are passionate about providing excellent customer service and supporting our community, we would love to hear from you!

What You’ll Do:

Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines. Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances. Document all actions taken on patient accounts within the billing system and review accounts for discrepancies. Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA. Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.

What’s Available:

• Hours: Full-time, 40 hours/week
• Shift: Monday - Friday between 7:30am - 5:30pm
• Location: Onalaska Remote eligible position after on-site training
• Department: Customer Financial Service Center

Why You’ll Love It Here:

• Starting wage of $19.05/hour with the potential to increase based on experience!
• Support to grow in your career with access to our Career Development Center and Tuition Investment Program
• Top-rated retirement plan and healthcare benefits
• Departmental leadership that supports you as you do your best work.
• Work/Life balance to love what you do and where you live.

What You’ll Need:

• High school diploma or equivalency
• 1 year work experience, preferably working in a medical facility, insurance company or office setting.
• Great communication, customer service, and computer skills
• Background in healthcare is a plus!

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you.

We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve.

You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:

• Empowerment to shape your work environment
• encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
• Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love.

We call it LOVE + MEDICINE and it’s more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services.

Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.