Application Analyst Associate | Scheduling, Eligibility & Registration (SER)

Gundersen Health System; Wisconsin; Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

HSA/FSA

401k match

Paid Time Off

Tuition assistance

Job summary

Gundersen Health System seeks an Application Analyst Associate – SER to support Epic patient access applications and workflows. You will collaborate with clinical, operational, and technical teams to maintain scheduling, eligibility, and registration solutions that enhance patient and caregiver experience.

This fulltime role offers remote work options for WI, MN, or IA residents with occasional on-site needs in La Crosse or Green Bay, WI.

Qualifications

• Experience supporting healthcare applications or Epic patient access workflows.
• Experience with Epic modules such as Cadence, Prelude, Grand Central (ADT), Referrals, or RTE preferred.
• Epic certification or willingness to obtain certification as required.
• Strong analytical and problem solving abilities with clear communication.

Responsibilities

• Support Epic patient access applications including Scheduling, Eligibility, Registration and related workflows.
• Troubleshoot basic application issues and provide end user support.
• Collaborate with IT and clinical teams to ensure optimal system performance.
• Monitor applications during maintenance, upgrades and implementations and assist with data integrity auditing.

Skills

Analytical thinking

Problem solving

Clear communication

Epic application experience

Education

Bachelor's degree or equivalent

Tools

Epic Cadence

Epic Prelude

Grand Central (ADT)

Referrals

Real-Time Eligibility (RTE)

Okta identity management

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.Scheduled Weekly Hours:40At Emplify Health, our technology teams play a critical role in helping patients access the care they need. We are seeking an Application Analyst Associate – SER (Scheduling, Eligibility & Registration) to support Epic patient access applications and workflows. In this role, you will collaborate with clinical, operational, and technical teams to maintain and optimize scheduling, registration, eligibility, and patient access solutions that enhance both the patient and caregiver experience.This is an excellent opportunity for someone looking to build or expand their Epic application expertise while contributing to meaningful work that impacts patients across our organization.Responsibilities:Support Epic patient access applications, including Scheduling, Eligibility, Registration, and related workflows.Troubleshoots and resolves basic application issues and provides end user support.Collaborate with IT, and clinical teams to ensure optimal system performance and workflow efficiency.Monitors applications for issues in connection with maintenance, upgrades and implementations.Monitor performance and assist with auditing processes to ensure data integrityParticipate in projects related to system enhancements, integrations, and new implementationsWhat's Available:Fulltime, 80 hours biweekly (1.0 FTE)Monday-Friday core business hoursRemote work options for residents in WI, MN, or IA only, with occasional need to work onsite for support initiatives in either La Crosse, WI or Green Bay, WI.Immigration sponsorship (e.g., H-1B) is not available for this position.Starting salary of $65,000/ year and up based on your relevant work experienceAn Ideal Candidate Will Have:Education: Bachelor's degree or a related field or equivalent years of experience and educationExperience: Experience supporting healthcare applications, patient access workflows, or Epic applications preferred.Experience with Epic applications such as Cadence, Prelude, Grand Central (ADT), Referrals, or Real-Time Eligibility (RTE) is preferred.Familiarity with identity and access management platforms, including Okta , is a plus.Epic certification or willingness to obtain certification as required.Strong analytical and problem solving experienceAbility to analyze issues, identify solutions, and communicate technical concepts clearlyIn addition to the rewarding work, you'll receive:A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciatedCompetitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team memberSubstantial retirement contribution including a 401k match & annual discretionary base contributionWork-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you needProfessional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development CenterAdditional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.I f you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.Equal Opportunity Employer