Application Analyst

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 34,000 - 60,000; Full time

Job summary

Johns Hopkins Medicine is seeking an Application Analyst I to help ensure clinical applications run smoothly and reliably. You will gain in-depth knowledge, troubleshoot basic issues, and assist with testing, training, and documentation within the ECAT portfolio.

This role supports 3rd party software for operating rooms, pulmonary services, central sterile processing, and outpatient clinics, collaborating with end users and IT peers to improve workflows.

Qualifications

• Bachelor's Degree in computer science, information systems, or a related field.
• One year of relevant education or equivalent work experience may substitute.
• Less than 2 years in IT or healthcare systems environment preferred.

Responsibilities

• Ensure clinical applications run smoothly and reliably.
• Collaborate with end users and IT teams to troubleshoot issues, perform testing, and contribute to training and documentation.
• Manage a portfolio of applications serviced by ECAT, including 3rd party solutions for OR, pulmonary services, central sterile processing, and outpatient clinics.

Skills

Communication skills

Attention to detail

Confidentiality

Adaptability

Problem solving

Team collaboration

Project management basics

Education

Bachelor's Degree in computer science / information systems

Tools

Microsoft Office

Job description

JOB SUMMARY:

The Application Analyst I helps ensure the clinical applications run smoothly and reliably. They participate in the development and design of the application for which the Analyst is responsible and are expected to gain in-depth knowledge of the application and module(s). They collaborate with end users and other IT teams to troubleshoot basic issues, perform system testing, and contribute to training, documentation, and improvement efforts.

The Application Analyst I will be responsible for a portfolio of applications managed by the Enterprise Clinical Application Team (ECAT). This portfolio contains 3rd party software solutions that service the operating room, pulmonary services, central sterile processing, and outpatient clinics.

QUALIFICATIONS:

• Bachelor's Degree in computer science, information systems, or a related field (Required)
• One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
• Less Than 2 Years of Experience in an information technology or healthcare systems environment, preferably focused on configuring, maintaining, or optimizing enterprise software applications to support operational workflows (Required)
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Work assignments are often straightforward and of limited complexity.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
• Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Follows established protocols and guidelines to complete tasks accurately and to mitigate basic risks, and reports any potential compliance issues to their supervisor.
• Makes decisions based on specific instructions, standard practices, and established procedures which generally require little or no supervision.
• Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Applies basic theories, skills, and practices to accomplish work assignments in Information Technology.
• Entry level; basic knowledge of Information Technology.
• Works on small scope assignments in either a single process or in a small set of processes, applying a basic level of professional methods/skills.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).
• Technical aptitude: Learns applications quickly and grasps technical details.
• Problem solving: Applies foundational troubleshooting and root-cause skills.
• Collaboration and communication: Communicates clearly and collaborates with the team.
• Adaptability: Stays flexible in a fast-paced academic medical setting.
• Project execution: Manages tasks reliably and meets deadlines.
• Continuous improvement: Maintains a curious, improvement-focused mindset.
• Leadership and mentoring: Welcomes feedback and supports teammates.

Salary Range: Minimum 24.80/hour - Maximum 43.40/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.