Application Administrator I, Epic Care Everywhere

North Memorial Health; Minneapolis, Saint Paul (MN, MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k / Retirement plan

Paid Time Off (PTO)

Adoption reimbursement

Child care discount

Education reimbursement

Fitness center access

Job summary

North Memorial Health is seeking an Application Administrator I to design and configure applications, working with Epic systems and vendor partners. You will liaise with department super users, educators, and support staff to optimize upgrades and service requests within a hybrid remote/on-site setup based in MN or WI.

The role requires 1–3 years of IT experience with EPIC, familiarity with Care Everywhere or EpicCare Link, and strong analytical problem-solving skills.

Qualifications

• 1–3 years of professional IT experience with EPIC preferred.
• Care Everywhere or EpicCare Link experience preferred.
• Analytical thinking and problem-solving skills for process improvement.

Responsibilities

• Design and configuration of applications; liaison with department super users, vendors, education and support staff.
• Maintain and support the application system environment and upgrades; optimize service requests.

Skills

Epic expertise

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

EPIC

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Application Administrator I is an application design and configuration resource for vendor-purchased and NMHC developed applications. Acts as liaison with designated department super users, application vendors, education and support staff regarding application upgrades, service requests, and optimization. The Application Administrator I focuses on one primary area of expertise. Application focus areas include: customer access, revenue cycle, clinical, ancillary department and/or administrative or corporate applications. This position functions as an application team member, often times taking work direction from the IT Application Administrator Lead or IT Project Manager. The Application Administrator I works closely with the IT Resource Educators and Customer Support staff to maintain and support the application system environment.

Requirements

Education

• Required certification/associate degree or 3 years of related application use with business or health care work experience.
• Prefer bachelor's degree in information technology, health care of related field.

Experience

• Care Everywhere or EpicCare Link experience preferred
• Required 1-3 years of professional IT working experience with EPIC.
• Demonstrated analytical critical thinking skills for process improvement or problem resolution.
• Knowledge of customer service methodology and accountability.
• Demonstrated interest in learning new technologies and applications.
• Demonstrated self-motivation and willingness for taking on additional responsibilities.

Licensure/Certification

Maintained professional/clinical competence, certification and/or licensure as applicable.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Days 8 hours

Weekend Requirement: None

Call Requirement: Off Premise Call

Remote or On-site: Hybrid Remote- Must live in MN or WI

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N18 ($29.14 - $43.72), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: False

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position