Applicant Services Rep: Background Screening Support

Vertical Screen, Inc.; Warminster Township (Bucks County); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K plan with generous company match

Flexible spending accounts

Paid holidays

Paid time off

Job summary

Vertical Screen, Inc in Warminster, PA is seeking an Applicant Services Representative who will be the first contact for external applicants by phone and email, guiding them through the background screening process with a friendly, professional, and detail-oriented approach.

This on-site role supports outbound and inbound communications, research of documents, and timely, accurate information delivery, with a focus on quality and customer experience.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Ability to handle high-volume communication.
• Excellent listening and problem-solving skills.

Responsibilities

• Assist external applicants by phone and email.
• Guide applicants through the background screening process.
• Research background screening information via outbound contact.
• Draft professional emails promptly and accurately.
• Maintain detailed records of applicant communications in the system.

Skills

Attention to detail

Customer service

Verbal communication

Written communication

Microsoft Office

Call center experience

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Vertical Screen, Inc in Warminster, PA is seeking an Applicant Services Representative who will be the first contact for external applicants by phone and email, guiding them through the background screening process with a friendly, professional, and detail-oriented approach.

This on-site role supports outbound and inbound communications, research of documents, and timely, accurate information delivery, with a focus on quality and customer experience.