Evening Applicant Services Rep | Call Center

Vertical-Screen,-Inc.; Warminster Township (Bucks County); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K plan with company match

Flexible spending accounts

Paid time off

Paid holidays

Paid training program

Overtime options

Casual dress code

Flexible work schedules

RushBus service

Employee referral bonus program

Discounts

Job summary

Vertical Screen, Inc in Warminster, PA is seeking an Applicant Services Representative to assist external applicants by phone and email. This on-site role involves guiding applicants through the background screening process with clear, compassionate communication.

You will be the first point of contact, handling information requests, researching documentation, and producing timely, accurate responses while maintaining detailed notes in our system.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in a busy call center or customer service environment preferred.
• Excellent verbal and written communication skills.
• Ability to stay organized and manage multiple tasks.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Assist external applicants by phone and email throughout the background screening process.
• Serve as the first point of contact for information requests and guidance.
• Draft professional emails and respond in a timely, courteous manner.
• Review and evaluate documentation needed for background checks.
• Maintain detailed notes and records in the system for each applicant.
• Collaborate with team to ensure smooth screening workflow.

Skills

Attention to detail

Call center experience

High volume production

Multitasking

Computer/software navigation

Verbal and written communication

Microsoft Office

Education

High school diploma or equivalent

Job description

Vertical Screen, Inc in Warminster, PA is seeking an Applicant Services Representative to assist external applicants by phone and email. This on-site role involves guiding applicants through the background screening process with clear, compassionate communication.

You will be the first point of contact, handling information requests, researching documentation, and producing timely, accurate responses while maintaining detailed notes in our system.