Appliance Service Manager

Ralphs Joy of Living; Tiffin (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid Holidays

Paid time off

Bonus based on performance

Employee discounts

Job summary

Ralphs Joy of Living in Ohio seeks an experienced service operations professional to oversee the service board, optimize technician routing, and manage the warranty claim pipeline. You will be the operational hub of the service department, coordinating across districts and maintaining strong communication with staff.

The role requires proven field experience in appliance repair, excellent communication, and administrative competence.

Qualifications

• Proven field experience in appliance repair and diagnostics.
• Strong communication and administrative skills.
• Willingness to learn dispatching, routing, and POS workflows.

Responsibilities

• Coordinate technician routing for Tiffin, Fremont, and Findlay areas.
• Provide in-office troubleshooting for high-end units; design upgrade training for technicians.
• Process warranty claims and file detailed service reports.
• Coordinate parts inventory with the parts specialist and liaise with brand reps.
• Track service calls, calculate bonus structures, and maintain clear interdepartmental communication.
• Handle escalated VIP field service cases.

Skills

Field appliance repair

Diagnostics

Communication

Administrative tasks

Tools

AltheaSuite POS

Job description

Benefits

• Paid Holidays
• Health insurance
• Paid time off
• Bonus based on performance
• Employee discounts

Core Objective

Command the service board, optimize technician routing, manage the warranty claim pipeline, and elevate our field technicians. You are the operational hub of the service department.

Primary Responsibilities

• Board Command & Routing: Route technicians efficiently across Tiffin, Fremont, and Findlay territories.
• Technical Support & Training: Provide office-based troubleshooting for high-end units (Sub-Zero, Wolf, Bosch). Design and implement upgrade training plans for technicians.
• Warranty & Reporting Administration: Process warranty claims accurately. Read, analyze, and file detailed service reports.
• Parts & Manufacturer Coordination: Work with the parts specialist for staging/inventory and liaise with brand representatives.
• Operational Management: Track service calls, calculate bonus structures, and maintain clear, authoritative communication across all departments.
• Special Case Field Deployment: Handle escalated or complex VIP service cases in the field.

Required Baseline

• Mandatory: Proven field experience in appliance repair and diagnostics, highly effective communication skills, and administrative competence.
• Trainable: Dispatching, routing, and POS workflows.

Schedule & Software

• Schedule: 8:30 AM - 5:30 PM
• Software Stack: AltheaSuite POS (On-the-job training provided)
• Benefits: Paid Time Off (3 PTO days)