Appliance Service Technician

Bitter Neumann Appliance Furniture Mattress; Waupaca (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

401(k)

Health insurance

Paid time off

Job summary

Bitter Neumann Appliance Furniture Mattress is looking for a skilled Appliance Service Technician to join our team in Waupaca, Wisconsin. You will travel to customers’ homes to diagnose and repair major home appliances, ensuring customer satisfaction is a top priority.

The ideal candidate possesses a high school diploma, strong technical skills, and excellent customer service abilities. If you have a valid driver’s license and previous repair experience, we encourage you to apply.

Qualifications

• Previous experience as an Appliance Repair Technician preferred.
• Valid driver’s license and clean driving record required.
• Physical ability to stand for extended periods and lift heavy objects.

Responsibilities

• Troubleshoot, inspect, and perform repairs on major home appliances.
• Provide repair cost estimates for materials and labor.
• Record maintenance and repair work performed on appliances.
• Instruct customers regarding operation and care of appliances.

Skills

Customer service skills

Technical skills for repairs

Education

High school diploma/GED

Job description

Benefits

• Competitive Compensation
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Training & development

Job Summary

We are seeking a skilled Appliance Service Technician to join our team at Bitter Neumann Appliance Furniture Mattress. In this role, you will travel to customers’ homes and businesses to inspect, diagnose, troubleshoot and repair major home appliances and furniture. The ideal candidate is friendly, reliable, and has the technical skills to get the job done effectively and efficiently. Customer satisfaction is a top priority.

Responsibilities

Troubleshoot, inspect, and perform repair on a variety of major home appliances in customers' homes. Troubleshoot service issues over the phone and in person. Prepare and provide repair cost estimates for materials and labor. Prepare work orders. Talk to customers or refer to work orders to establish the nature of appliance malfunctions and solutions. Observe, disassemble, and examine appliances during operation to detect specific malfunctions. Refer to schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems. Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring. Reassemble units after repairs are made, making adjustments and cleaning parts as needed to ensure optional performance. Observe and test operation of appliances following repair to ensure proper functioning. Instruct customers regarding operation and care of appliances. Record maintenance and repair work performed on appliances. Present bills and receipts and collect payments for services rendered. Turn in receipts and money received from service calls. Perform in-shop repair of appliances; recondition and clean appliances for resale. Obey traffic laws and follow established traffic and transportation procedures. Read maps and follow written or verbal geographic directions.

Qualifications

• High school diploma/GED.
• Previous experience in maintenance or as an Appliance Repair Technician is preferred.
• Valid driver’s license and clean driving record.
• Physical ability to stand for extended periods and lift heavy objects.
• Excellent customer service skills.