Apple Tech Lead: Classroom & Desktop Support

George Mason University

Fairfax (VA)

On-site

USD 45,000 - 75,000

Full time

8 days ago

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Job summary

George Mason University leads a search for a Lead Technology Support Specialist - Apple in Fairfax, VA. The role combines classroom AV support with desktop services, acting as SME for macOS and Apple technologies.

The incumbent will mentor staff, supervise incidents, and ensure high-quality customer service across university spaces. The position requires an associate degree, Apple/Crestron AV certifications, and strong experience in desktop and classroom technology.

Qualifications

Associate's degree in a related field.
Certifications in Apple, Crestron, and AV technologies.
Experience in desktop support and classroom technology.
Experience using remote support tools and incident tickets.
Strong customer service and mentoring skills.
Ability to work on-site in Fairfax, VA and lead a team.

Responsibilities

Coordinate and provide technical support for classroom technologies and AV systems.
Monitor incident tickets and ensure timely resolutions with excellent service.
Lead installation and maintenance projects for classroom and lab tech setups.
Work with AV Engineers and Learning Space Design teams to meet needs.
Mentor Desktop and Classroom Support staff and oversee daily tasks.
Provide advanced macOS support and serve as SME for Apple devices.