Lead Tech Support Specialist, Apple & Classroom Expert

Cooperative Education

Fairfax (VA)

On-site

USD 68,000 - 83,000

Full time

8 days ago

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Job summary

George Mason University is seeking a Lead Technology Support Specialist - Apple to deliver comprehensive classroom and desktop technology support across the university. You will act as SME, lead a team, troubleshoot issues, guide installations, and ensure customer satisfaction in a fast-paced environment.

The role requires Apple/macOS expertise, strong customer service, and the ability to mentor staff. On-site work in Fairfax, VA is required, with strict vehicle policy compliance.

Qualifications

Associate degree in a related field.
Certifications in A+, Apple, Crestron, AV technologies.
Experience in desktop and classroom technology systems.
Experience with incident tickets and remote support.
Strong customer service and teamwork skills.
Must possess an active motor vehicle operator’s license per GMU policy.

Responsibilities

Provide technical support for classroom technologies including projectors and AV systems.
Lead installation and maintenance of classroom and lab technology setups.
Mentor Desktop and Classroom Support Specialists.
Serve as SME for macOS devices and assist with system documentation.
Document processes and manage service requests in Team Dynamix.

Skills

Desktop support

Classroom tech

Customer service

Windows OS

Mac OS

Networking basics

Crestron

Education

Associate’s degree in related field

Tools

Crestron

RoomView

Active Directory

Office 365

Job description

The role requires Apple/macOS expertise, strong customer service, and the ability to mentor staff. On-site work in Fairfax, VA is required, with strict vehicle policy compliance.

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