Apple Tech Lead - Classroom & Desktop Support

George Mason University; Chantilly (VA); On-site; USD 68,000 - 83,000; Full time

Job summary

George Mason University is seeking a Lead Technology Support Specialist - Apple to provide comprehensive support for classroom and desktop technologies across the university. You will serve as SME, guiding a team to resolve issues, install, troubleshoot, and ensure customer satisfaction.

This on-site, full-time role requires strong AV and desktop skills, with leadership duties and an active driver’s license for campus operations. Mason emphasizes excellent service and collaboration.

Qualifications

• Associate’s degree in related field.
• Certifications in AV technologies (A+, Apple, Crestron).
• Experience in desktop and classroom technology support.
• Strong customer service and communication skills.
• Must have an active, valid motor vehicle operator’s license and comply with Vehicle Use Policy 1411.

Responsibilities

• Coordinate and provide technical support for classroom technologies including projectors, smart boards, videoconferencing equipment, control processors, signal switchers, and other AV systems.
• Monitor and manage incident tickets related to classroom technology, ensuring timely resolutions and excellent customer service.
• Lead installation and maintenance projects for classroom and lab technology setups, including wiring, system configuration, and equipment commissioning.
• Work closely with AV Engineers and Learning Space Design teams to ensure classroom systems meet operational and instructional needs.
• Maintain and update system documentation, perform system code updates, troubleshoot and repair analog/digital AV systems; and
• Assist with special classroom technology projects, including upgrades and new installations and decommissioning of equipment.
• Provide support for desktop systems, including installation, troubleshooting, and repair of university-owned and supported desktops, laptops, printers, and peripherals.
• Act as lead for Desktop and Classroom Support Specialists, mentoring and overseeing daily tasks such as incident ticket management, system repairs, and service request fulfillment.
• Apple Subject Matter Expert (SME), providing advanced support for macOS devices, troubleshooting, configuration, and lifecycle management.
• Ensure high-quality customer service by addressing issues, providing technical advice, and following up to ensure satisfaction.

Skills

Customer service

Desktop support

Team mentoring

Communication skills

Education

Associate’s degree in related field

Certifications in AV technologies (A+, Apple, Crestron)

Tools

Crestron

RoomView

Active Directory

Office 365

Job description

George Mason University is seeking a Lead Technology Support Specialist - Apple to provide comprehensive support for classroom and desktop technologies across the university. You will serve as SME, guiding a team to resolve issues, install, troubleshoot, and ensure customer satisfaction.

This on-site, full-time role requires strong AV and desktop skills, with leadership duties and an active driver’s license for campus operations. Mason emphasizes excellent service and collaboration.