Apple IT Technician: Onboarding & End-User Support

Second Son Consulting, Inc.; Los Angeles (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

PTO

401k

Health insurance

Paid holidays

Comprehensive training

Mentorship

Career growth

Job summary

Second Son Consulting is an Apple-centric IT support provider based in the Los Angeles area. This in-person role is Encino, CA, delivering a smooth onboarding experience, device provisioning, and ongoing support for client environments.

You will follow documented SOPs, collaborate with a small technical team, and grow into Tier 2 responsibilities while continuously improving processes and service quality.

Qualifications

• Proven ability to follow SOPs and documented processes.
• Strong attention to detail and organizational skills.
• Excellent communication with users at all levels.
• Willingness to learn and grow into Tier 2 support.

Responsibilities

• Perform onboarding and offboarding with account provisioning.
• Prepare and deploy Macs, iPhones, PCs.
• Execute health checks on servers and client environments.
• Resolve Tier 1 macOS and Windows support requests.
• Document work in the ticketing system with actions and outcomes.
• Support remote engineers on-site when needed.
• Follow documentation and identify process improvements.
• Escalate issues when required.
• Maintain ticket scope and billing information.
• Grow technical expertise over time.

Skills

Apple hardware

macOS troubleshooting

Windows familiarity

Onboarding/offboarding

Documentation skills

Customer communication

Proactive problem-solving

Attention to detail

Job description

Second Son Consulting is an Apple-centric IT support provider based in the Los Angeles area. This in-person role is Encino, CA, delivering a smooth onboarding experience, device provisioning, and ongoing support for client environments.

You will follow documented SOPs, collaborate with a small technical team, and grow into Tier 2 responsibilities while continuously improving processes and service quality.