Apple‑Focused IT Technician – Onsite Support & Growth

Alphasights; New York (NY); On-site; USD 59,500 - 80,500; Full time

Job summary

Alphasights is seeking an entry-level IT Technician in New York to join the IT team. You will handle first-line end-user support across devices, applications, access, and connectivity, while assisting with AV setups, asset management, and office moves.

You’ll gain hands-on training with Okta, Google Workspace, M365, Jamf, Intune, AV tooling, and service-management practices. Growth opportunities include certifications and specialization.

Qualifications

• Entry-level IT role suitable for starting a career.
• A-Levels or equivalent qualification.
• People-oriented communicator who can explain technical topics clearly and de-escalate calmly.
• Growth mindset with eagerness to learn in a fast-paced environment.
• Interest in Apple devices and Windows systems.

Responsibilities

• Serve as the first point of contact via service desk and support channels: log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates.
• Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity admins for elevated changes.
• Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles.
• Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy.
• Endpoint support: troubleshoot macOS/iOS (Apple-first) and Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.
• Device deployment & management: enroll and support Macs via Jamf (Apple Business Manager/ABM) and Windows via Intune; follow build standards and compliance checks.
• Asset management: track inventory and assignments, maintain stock levels, and ensure accurate records for audits.
• Meeting room & AV readiness: perform routine checks, provide first-line support for conference rooms/events, and coordinate vendor engagement when required.
• Office operations: support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks (patching/labeling) under guidance.
• Knowledge & quality: create/update simple how-to articles and quick-resolution guides to drive first-contact resolution and consistent support.

Skills

MacOS/iOS support

Windows support

English communication

Ownership mindset

Problem-solving

Education

A-Levels or equivalent

Tools

Jamf

Apple Business Manager/ABM

Intune

Okta

Google Workspace

Microsoft 365

Job description

Alphasights is seeking an entry-level IT Technician in New York to join the IT team. You will handle first-line end-user support across devices, applications, access, and connectivity, while assisting with AV setups, asset management, and office moves.

You’ll gain hands-on training with Okta, Google Workspace, M365, Jamf, Intune, AV tooling, and service-management practices. Growth opportunities include certifications and specialization.