IT Technician

AlphaSights; New York (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

AlphaSights in New York is seeking an IT Technician to join our IT team. This entry‑level role focuses on first‑line end‑user support across devices, apps, and connectivity, with additional responsibilities in AV, asset management, and office moves.

You will learn rapidly, gaining hands‑on training and mentorship in Okta, Google Workspace, and M365. You will work onsite, supporting colleagues directly and owning issues from triage to resolution, with growth into more advanced IT engineering

Qualifications

• Minimum A‑Levels or equivalent qualification.
• Strong communication skills with the ability to explain technical topics simply.
• Proactive, client‑focused, and able to de‑escalate calmly.
• Willingness to learn and develop new technical skills in a fast‑paced environment.

Responsibilities

• Provide first‑line end‑user support across devices, apps, access, and connectivity.
• Assist with identity & access management (Okta) and basic SSO troubleshooting.
• Support collaboration suites (Google Workspace, Microsoft 365) including password resets and license management.
• Enroll and support Macs via Jamf and Windows via Intune, following build standards.

Skills

Communication

Teamwork

Problem solving

Ownership

English fluency

Education

A-Levels or equivalent

Tools

Okta

Google Workspace

Microsoft 365

Jamf

Intune

Job description

The Role

We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven

The Role

We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven IT Technician to join our IT team. This is a fantastic entry‑level opportunity for a technically minded individual eager to kick‑start a career in technology.

From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end‑user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts.

You’ll join a fast‑growing, motivated team with clear progression. We provide hands‑on training, modern tooling, and structured development so you can build breadth and depth quickly.

This is a full‑time, office‑based role requiring on‑site presence to support colleagues directly.

What You’ll Do

• Serve as the first point of contact via our service desk and support channels (walk‑ups, email, chat): log, categorize, prioritize, resolve, or elevate with clear ticket notes and timely user updates.
• Identity & access (Okta): assist with sign‑in issues, MFA re‑registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.
• Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least‑privilege roles.
• Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and de‑provision accounts in line with policy.
• Endpoint support: troubleshoot macOS/iOS (Apple‑first) and foundational Windows issues: Wi‑Fi/VPN, printing, peripherals, software installs/updates, and device configuration.
• Device deployment & management: enroll and support Macs via Jamf (with Apple Business Manager/Automated Device Enrollment) and Windows devices via Microsoft Intune; follow build standards and compliance checks.
• Asset management: track inventory and assignments, maintain stock levels, and ensure accurate records for audits.
• Meeting room & AV readiness: perform routine checks, provide first‑line support for conference rooms and events, and coordinate vendor engagement when required.
• Office operations: support office moves/expansions and new technology rollouts; perform basic network smart‑hands tasks (e.g., patching/labeling under guidance).
• Knowledge & quality: create/update simple “how‑to” articles and quick‑resolution guides to drive first‑contact resolution and consistent support.

Who You Are

• A‑Levels or equivalent qualification.
• People‑oriented and emotionally intelligent communicator (in English); able to explain technical topics simply and de‑escalate calmly.
• Positive, team‑oriented, and composed under pressure with a natural willingness to go the extra mile.
• Strong problem‑solver comfortable with ambiguity who takes ownership through to resolution.
• Growth mindset with eagerness to learn and develop new technical skills in a fast‑paced environment.
• Demonstrable passion for technology, especially Apple (macOS/iOS), with a willingness to learn Windows.
• Basic understanding of IT concepts (operating systems) and interest in Okta, Google Workspace, and Microsoft 365 administration.
• Nice to have: CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications.

What You’ll Gain

• Meaningful responsibility from day one: own well‑defined problems and see them through to resolution with support from experienced engineers.
• Structured development: hands‑on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service‑management practices.
• Certification support: encouragement and resources to pursue industry‑recognised certifications (e.g., CompTIA, Apple, Microsoft).
• Clear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or specialise in areas like cybersecurity or network administration.
• High‑performance environment: collaborative team culture with high standards, constructive feedback, and continuous improvement.

Compensation

• $70,000 fixed base salary

Work model:

Onsite; occasional flexibility for early/late support during moves, rollouts, or maintenance windows.