Appian Production Support

E-Solutions; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading IT services firm is looking for a Mid-Senior level professional to monitor the Appian production environment remotely. Responsibilities include troubleshooting issues, reporting on data needs, and collaborating with business stakeholders. The ideal candidate will have strong communication skills and experience in application monitoring. This is a full-time role in the Information Technology sector.

Qualifications

• Experience in monitoring application environments.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills for interacting with business stakeholders.

Responsibilities

• Monitor Appian production environment for abnormal activities.
• Respond to business queries on Slack.
• Collaborate with Appian developers and support.

Skills

Appian monitoring

Troubleshooting

Data reporting

Communication

Collaboration

Job description

Overview

Location: Remote

Job Summary: Monitor Appian production environment for abnormal activities like volume or errors; monitor support channels on Slack; respond to business queries on Slack; provide reporting on data needs by business; assess Appian health using the Appian Support portal; diagnose and troubleshoot issues; monitor platform logs and system metrics; resolve application issues and provide root cause analysis; participate in PagerDuty for prompt responses; collaborate with Appian support, developers, and business stakeholders; create and follow SOPs on recurring support-related issues.

Responsibilities

• Monitor Appian production environment for abnormal activities like volume or errors
• Monitor support channels on Slack
• Respond to business queries on Slack
• Provide reporting on data needs by business
• Review Appian health using the Appian Support portal
• Diagnose and troubleshoot issues
• Monitor platform logs and system metrics
• Resolve application issues and provide a root cause analysis
• Get added to the PagerDuty channel to receive prompt responses
• Work with Appian support when required on product issues
• Create and follow SOPs on recurring support-related issues
• Work closely with Appian developers and business stakeholders

Qualifications / Seniority and Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting and Hospitals and Health Care

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