Solution Engineer (Third Shift)

Appian; Raleigh (NC); Hybrid; USD 50,000 - 125,000; Full time

Benefits offered by this job

Training and development

Growth opportunities

Inclusive community

Job summary

Appian is seeking a Cloud Engineer - Shift 1 to join our team on the night shift, triaging and resolving alerts to keep our cloud platform reliable for global customers.

You'll collaborate with engineers, provide direct technical support, and improve monitoring and automation. Night hours are 5pm–2am or 1am–10am EST. This role rewards initiative and teamwork in a fast-paced, collaborative environment.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• Hands-on technical background with strong troubleshooting skills.
• Foundational knowledge of networking (TCP/IP, DNS, HTTP).
• Familiarity with monitoring tools (Datadog, Grafana, Prometheus).
• Experience in a procedural environment with follow-the-runbooks approach.
• Comfortable with the Linux command line.
• Strong communication skills and teamwork.
• Willingness to work night shift hours.

Responsibilities

• Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues.
• Provide direct technical support to customers as needed.
• Proactively improve system health by identifying alert trends and enhancing monitoring.
• Diagnose root causes and solve complex problems through hands-on troubleshooting.

Skills

Troubleshooting

Networking basics

Linux command line

Customer support

Education

Bachelor's degree or equivalent

Tools

Datadog

Grafana

Prometheus

Docker

Kubernetes

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

At Appian, we're not just a company; we're a community of innovators. Our low-code platform is transforming how the world's largest organizations build and automate their business processes. We believe in creating a supportive, collaborative environment where every team member has the opportunity to make a real impact. This role is a fantastic opportunity to be at the forefront of our cloud operations, ensuring the reliability and stability of our platform for our global customers.

As a Cloud Engineer - Shift 1 on our team, you'll be on the front lines, acting as the first responder for our cloud platform. Your primary responsibility will be to triage and resolve alerts generated by our monitoring systems. This is a night shift role with working hours from 5pm EST to 2am, or 1am EST to 10am EST. This often involves following established runbooks and procedures, but you'll also need to use your technical skills and out-of-the-box thinking to tackle issues that aren't so straightforward.

In this role, you will:

• Collaborate with engineers to troubleshoot, elevate, and resolve complex system and customer issues.
• Provide direct technical support to customers as needed.
• Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency.
• Diagnose root causes and solve complex technical problems through hands-on troubleshooting.

Basic Qualifications

• Bachelor's degree and equivalent work experience in a technical field.
• A hands-on, technical background with strong troubleshooting skills.
• Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing).
• Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus).
• Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes.
• Comfortable with the Linux command line.
• Strong communication skills and the ability to work effectively within a team and with customers.
• The ability and willingness to work a night shift schedule.

Nice-to-Have Qualifications

• Foundational knowledge of databases (e.g., SQL, NoSQL).
• Experience with scripting languages (e.g., Python, Bash) to automate tasks.
• Knowledge of container technologies like Docker and Kubernetes.

Base Salary Range

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

$50,000- $125,000 USD

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com.

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