Appeals Supervisor, Adjudication (Remote Eligible)

Socket.dev; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

The City of New York’s Department of Finance seeks an Appeals Supervisor to lead the Adjudication Division’s operations. You will oversee clerical staff, manage records, coordinate hearings, and liaise with IT, Parking Operations, Legal, and External Affairs to improve NYCServ and CC web platforms.

You will ensure timely hearing scheduling, maintain data accuracy, and prepare unit reports while adapting to rule changes and remote work allowances up to two days per week.

Qualifications

• Bachelor’s degree from an accredited college with two years of clerical/administrative experience.
• Associate degree with three years of clerical/administrative experience including supervisory experience.
• Four-year high school diploma with four years of clerical/administrative experience including supervisory experience.
• Education and/or experience equivalent to the above with one year of supervisory experience.

Responsibilities

• Supervise the daily work of clerical staff by monitoring work queues and assigning tasks.
• Review and maintain broker, company representative and owner forms and required documentation.
• Perform necessary adjustments to databases to rectify errors on STARS and NYCServ.
• Serve as backup approver for time and leave in CityTime and assist with electronic performance standards management.
• Review and resolve difficult schedule requests by CRM or phone.
• Maintain comprehensive records management systems and compile unit statistical data.
• Prepare daily, weekly, and monthly unit reports.
• Ensure brokers and company representatives are contacted timely for hearing scheduling.
• Complete special projects as directed by the Chief Administrative Law Judge.
• Act as liaison for adjudications with IT, Parking Operations, Legal, Collections, External Affairs to support automation.
• Ensure platform instructions are legally accurate and customer friendly.
• Oversee paper and electronic evidence submissions and uploading hearing files per 2024 rules.

Skills

Staff supervision

Data & records management

Database adjustments

Reporting & analytics

Interdepartmental liaison

Legal/compliance knowledge

Education

Bachelor’s degree + 2 years clerical/administrative experience

Associate degree + 3 years clerical/administrative experience with supervisory

High school diploma + 4 years clerical/administrative experience with supervisory

Education/experience equivalent with supervisory requirement

Tools

CityTime

NYCServ

STARS

CRM

Job description

The City of New York’s Department of Finance seeks an Appeals Supervisor to lead the Adjudication Division’s operations. You will oversee clerical staff, manage records, coordinate hearings, and liaise with IT, Parking Operations, Legal, and External Affairs to improve NYCServ and CC web platforms.

You will ensure timely hearing scheduling, maintain data accuracy, and prepare unit reports while adapting to rule changes and remote work allowances up to two days per week.