Appeals Supervisor

NYC Department of Finance; New York (NY); Hybrid; USD 85,000 - 90,000; Full time

Job summary

NYC Department of Finance seeks an Appeals Supervisor within the Adjudication Division to oversee staff handling over 2 million summonses annually, including hearings and related documentation. The role reports to senior operations leaders and involves coordinating scheduling, maintaining records, and collaborating across DOF units to support system enhancements.

Minimum qualifications include a degree with supervisory experience or equivalent, strong organizational skills, and proficiency in

Qualifications

• Bachelor’s degree with 2 years clerical/administrative experience or an equivalent combination
• Associated degree with 3 years relevant experience including supervisory duties
• High school diploma with 4 years relevant clerical/administrative experience including supervisory duties

Responsibilities

• Supervise daily clerical staff by monitoring queues, assigning tasks, and ensuring timely report submissions.
• Review and maintain broker, company representative and owner forms and documentation.
• Make necessary adjustments to databases to correct errors in STARS and NYCServ.
• Serve as backup approver for time and leave in CityTime and support performance standards management.
• Coordinate hearing scheduling and respond to schedule requests.
• Maintain records management systems and compile unit statistical data.
• Prepare daily, weekly, and monthly unit reports.
• Liaise with DOF units (IT, Parking Operations, Legal, Collections, External Affairs) to support automation initiatives.
• Ensure compliant handling of paper and electronic evidence submissions and hearing files.

Skills

Records management

Excel

Organization

Communication

Time management

Education

Baccalaureate degree with 2 years clerical/administrative experience

Associate degree with 3 years clerical/administrative experience including supervisory

High school diploma with 4 years clerical/administrative experience including supervisory

Tools

Microsoft Office

NYCServ/STARS databases

Job description

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Adjudication Division is responsible for conducting hearings on all parking and camera violations issued in New York City. It hosts in-person hearings in the Business Centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for Commercial Adjudications conducts hearings and appeals on tickets issued to commercial vehicles.

Responsibilities

The Adjudication Division seeks an Appeals Supervisor to support the Chief Administrative Law Judge, Deputy Chief Administrative Law Judge, and Administrative Law Judges. This position oversees staff responsible for critical, time-sensitive functions related to the adjudication of more than 2 million summonses annually, including appeal hearings, broker hearings and representative hearings. Reporting to the Director of Operations, the selected candidate’s duties and responsibilities will include, but not be limited to the following:

• Supervise the daily work of clerical staff by monitoring work queues and assigning daily tasks, including mail distribution, hold verification, address/status updates, filing maintenance, quality control, and timely report submissions.
• Review and maintain broker, company representative and owner forms and required documentation.
• Perform necessary adjustments to databases to rectify errors on STARS and NYCServ.
• Serve as backup approver for time and leave in CityTime and assisting with electronic performance standards management.
• Review and resolve difficult schedule request by CRM or phone.
• Maintain comprehensive records management systems and compiling unit statistical data.
• Prepare daily, weekly, and monthly unit reports.
• Ensure brokers and company representatives are contacted timely for hearing scheduling
• Complete special projects and assignments as directed by the Chief Administrative Law Judge.
• Serving as liaison for adjudications, collaborating with internal DOF units, including IT, Parking Operations, Legal, Collections, and External Affairs, to support automation initiatives and enhancements to NYCServ and CC web platforms.
• Work with Parking Operations, External Affairs, and Legal to ensure platform instructions and verbiage are legally accurate and customer friendly.
• Oversee paper and electronic evidence submissions and uploading hearing files in compliance with 2024 administrative rule changes.

Additional Information

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

• Experience in records management, warehouse operations, document control, or administrative support preferred. - Ability to operate computerized records management systems and maintain accurate electronic records. - Proficiency in Microsoft Office, particularly Excel. - Strong organizational skills with exceptional attention to detail. - Ability to prioritize work and meet established service deadlines. - Effective written and verbal communication skills. - Ability to work independently and collaboratively in a team environment.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

$85,000.00 – $90,000.00