Apparel Retail Sales Associate

Family Center Farm & Home; Rolla (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Family Center Farm & Home is seeking a Retail Sales Associate to serve customers and support daily operations. You will help customers, share product knowledge, and promote in-store promotions while keeping shelves stocked and displays neat.

The role emphasizes prompt, courteous service, strong communication, and teamwork in a busy retail environment. Candidates should be reliable with excellent attendance and punctuality.

Qualifications

• Knowledge of customer service principles and processes.
• Knowledge of sales and marketing procedures.
• Excellent communication and time management skills.
• Ability to act honestly and ethically in all situations.
• Ability to stay calm in busy or high-stress environments.

Responsibilities

• Provide exceptional customer service and greet/assist customers.
• Answer phone calls and attend to customers simultaneously.
• Inform customers of current sales and promotions.
• Direct customers to racks and counters and keep displays organized.
• Stock shelves and participate in the freight process as needed.
• Operate store equipment and maintain housekeeping and safety.

Skills

Customer service

Sales

Communication

Time management

Ethical conduct

Stress management

Job description

The Retail Sales Associate serves customers and supports daily operations by performing a wide range of tasks, including selling products, answering questions, and stocking shelves. The position represents the face of the company for customers and offers exceptional customer service with prompt, efficient, and courteous service.

Essential Duties and Other Responsibilities

• Provide exceptional customer service.
  • Greet, assist, and engage with customers helpfully and courteously.
  • Answer incoming phone calls and attend to customers simultaneously.
  • Inform customers of current sales and promotions.
  • Direct customers by escorting them to racks and counters.
• Complete general housekeeping of the store, including sweeping, mopping, and trash removal.
• Work with management to arrange and rotate items and displays on the sales floor, keeping merchandise organized and easily accessible to customers.
• Responsible for organizing, stocking, and restocking shelves with available products.
• Drive sales by engaging customers, sharing product knowledge, and recommending products.
• Reinforce safety by identifying unsafe conditions and reporting to management.
• Promote trust and respect among personnel.
• Participate in the freight process as needed.
• Operate the cardboard baler.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of principles and processes for providing exceptional customer service.
• Knowledge of customer service, sales, and marketing procedures.
• Knowledge of store procedures and proper use of equipment.
• Excellent communication and time management skills.
• The ability to actively look for ways to help people.
• The ability to act honestly and ethically.
• The ability to remain calm and react effectively in busy or high-stress situations.