Hardware Retail Sales Associate

Family Center Farm & Home; Saint Joseph (MO); On-site; USD 21,000 - 25,000; Full time

Job summary

Family Center Farm & Home is seeking a retail associate to provide outstanding customer service, assist customers, and promote products at our Missouri location. You will greet shoppers, inform them about promotions, and help them find items on the sales floor.

The role emphasizes teamwork, reliability, and adherence to store procedures, with expectations for punctuality and professional conduct in a fast-paced environment.

Qualifications

• Excellent communication and time management skills.
• Strong knowledge of customer service, sales, and store procedures.
• Ability to help customers calmly in busy environments.
• Reliable, punctual, and honest team player.

Responsibilities

• Provide exceptional customer service and greet customers.
• Answer calls and assist customers while showing attentiveness.
• Inform customers of sales and promotions.
• Direct customers to products and help locate items.
• Stock, organize, and replenish shelves.
• Maintain clean store and safety practices.
• Operate equipment and follow company policies.

Skills

Customer service

Sales

Time management

Communication

Honesty

Calm under pressure

Job description

Essential Duties and Other Responsibilities

• Provide exceptional customer service.
  • Greet, assist, and engage with customers helpfully and courteously.
  • Answer incoming phone calls and attend to customers simultaneously.
  • Inform customers of current sales and promotions.
  • Direct customers by escorting them to racks and counters.
• Complete general housekeeping of the store, including sweeping, mopping, and trash removal.
• Work with management to arrange and rotate items and displays on the sales floor, keeping merchandise organized and easily accessible to customers.
• Responsible for organizing, stocking, and restocking shelves with available products.
• Drive sales by engaging customers, sharing product knowledge, and recommending products.
• Reinforce safety by identifying unsafe conditions and reporting to management.
• Promote trust and respect among personnel.
• Participate in the freight process as needed.
• Operate the cardboard baler.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of principles and processes for providing exceptional customer service.
• Knowledge of customer service, sales, and marketing procedures.
• Knowledge of store procedures and proper use of equipment.
• Excellent communication and time management skills.
• The ability to actively look for ways to help people.
• The ability to act honestly and ethically.
• The ability to remain calm and react effectively in busy or high-stress situations.