APM Data Steward

Holistic Partners, Inc; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Holistic Partners, Inc seeks an APM Data Steward to maintain the integrity and accuracy of application data within the APM system. This role is pivotal for effective technology asset lifecycle management, risk management, and regulatory compliance.

The ideal candidate will have over 3 years of experience with Service Now and strong understanding of the CSDM framework. Key responsibilities include overseeing records, monitoring compliance with standards, and generating data quality reports.

Qualifications

• 3+ years of experience with Service Now in Application portfolio management.
• Strong understanding of CSDM framework.
• Experience with IT Governance and risk/audit processes.

Responsibilities

• Maintain the integrity and accuracy of the APM system.
• Oversee records ensuring consistency and completeness.
• Conduct reviews for compliance with enterprise standards.
• Monitor for duplicate or inconsistent records and take corrective actions.
• Generate reports to track application data quality.

Skills

Service Now

Application portfolio management

CSDM framework

IT Governance

Data stewardship

Analytical skills

Problem-solving skills

Clear communication

Job description

The APM Data Steward is responsible for maintaining the integrity, accuracy, and completeness of all entries within the Application Portfolio Management (APM) system of record. This role ensures that all application data is validated, consistently aligned to enterprise standards, and vetted with the appropriate technology and governance teams prior to any updates or changes. The position plays a critical role in enabling effective technology asset lifecycle management, risk management, and regulatory compliance.

Key Responsibilities

• Data Accuracy & Maintenance within APM and TDAR.
• Maintain and oversee all records within the APM system of record, ensuring accuracy, consistency, and completeness.
• Regularly review application entries for currency, alignment with taxonomy (application categories, business services, technical services), and compliance with enterprise standards.
• Monitor for duplicate, incomplete, or inconsistent records and take corrective actions.
• Review and validate requests for new entries, updates, or decommissioning of applications.
• Complete all Request tickets for additions and modifications ensuring all proper work notes are documented in the appropriate tickets.
• Partner with technology owners, application owners, and governance stakeholders to ensure proposed changes are vetted, approved, and aligned with enterprise processes.
• Ensure changes adhere to Configuration Management Database (CMDB) and Common Service Data Model (CSDM) structures.
• Act as the primary liaison between Application Owners, Technology Owners, ServiceNow platform teams, and ETAM Governance.
• Provide guidance on APM standards, data entry requirements, and compliance expectations.
• Support periodic reviews with risk, compliance, and audit teams.
• Generate reports and dashboards to track application data quality, exceptions, and remediation progress.
• Monitor compliance with enterprise Technology Asset Management (TAM) standards, OSFI B-13 requirements, and internal policies.
• Contribute to Key Performance Indicator (KPI) and Key Risk Indicator (KRI) reporting for APM.

Qualifications

• 3+ years experience with Service Now, in Application portfolio management, strong understanding of CSDM framework,
• Experience with IT Governance, data stewardship and risk/audit processes
• Excellent attention to detail and commitment to data quality.
• Strong analytical and problem-solving skills, with ability to identify and resolve data inconsistencies.
• Ability to collaborate with cross‑functional technology teams and business stakeholders.
• Clear communication and documentation skills to articulate standards, decisions, and outcomes.
• Proactive mindset with the ability to enforce governance controls while enabling business needs.