Technical Support Engineer (L1/Frontline Support), EU

Remote; San Francisco (CA); Remote; USD 65,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

401(k) matching

100% remote work

Paid in local currency

Job summary

Databento is seeking a remote Support Engineer to cover EU business hours and be the first point of contact for developers using our market data API. You will diagnose issues, reproduce problems, and escalate when needed, all while maintaining clear communication with customers.

You will contribute to documentation, tutorials, and onboarding materials, and help grow our developer communities. Prior startup experience and comfort with financial data are a plus.

Qualifications

• At least 2 years in technical support, QA, or engineering.
• Familiarity with financial data or Databento API preferred.
• Strong Python proficiency and debugging skills.

Responsibilities

• Serve as the first contact for customer inquiries during EU hours.
• Resolve common API usage, onboarding, authentication and billing issues.
• Escalate complex cases to L2/L3 support or engineering with clear reproduction steps.
• Contribute to docs, FAQs, and onboarding materials.
• Create technical content like tutorials and blog posts.

Skills

Python

API troubleshooting

Technical communication

Startup experience

Tools

Wireshark

tcpdump

ss

telnet

curl

jq

Grafana

Prometheus

Sentry

Job description

Defining the future of work & living globally

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.

This role sits squarely at L1: you’ll be the first point of contact for customer issues during EU hours, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.

Responsibilities

• Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
• Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
• Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
• Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

What we typically look for

• Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
• At least 2 years of experience in technical support, QA, or engineering.
• Working proficiency in Python.
• Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
• Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
• Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc.) is a plus.
• Experience at an early-stage startup is a plus.Based in the EU region to provide support coverage during business hours.
• We offer health, dental, disability, and life insurance benefits, as well as 401(k) matching for full-time employees. We accommodate 100% remote work, with teammates living around the globe and paid in their local currency.
• The base salary range for this role is $65,000–$150,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.

Databento, Inc. provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. We comply with federal, state, and local nondiscrimination laws in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, layoff, recall, transfer, leave, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.