API Strategy & Customer Growth Lead

Rozgoo; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Perplexity seeks a Strategic Business Operations Lead to manage API customer relationships and drive post-sale programs. The role blends customer-facing work with strategic and operational efforts, guiding adoption, retention, and growth across a portfolio of API customers.

You will partner with API leadership to shape operating models and coordinate initiatives across Engineering, Support, and Sales. The role emphasizes analytics, business judgment, and strong communication to translate

Qualifications

• Strong analytical skills to handle usage data and business metrics.
• Excellent relationship skills with customers and internal partners.
• Experience in customer-facing roles and managing strategic initiatives.
• Ability to coordinate across Sales, Engineering, Support, and Finance.

Responsibilities

• Manage a portfolio of API customer relationships and coordinate next steps across teams.
• Build account plans around adoption, value, and growth.
• Identify risks and partner with Sales on renewals and expansion.
• Design and improve the post-sale operating model and handoffs between teams.
• Lead strategic projects across the API business with focus on adoption and retention.
• Analyze usage and renewal/expansion signals to guide engagement.

Skills

Analytical skills

Relationship skills

Customer-facing experience

Cross-functional collaboration

Tools

SQL

CRM systems

BI tools

Job description

Perplexity seeks a Strategic Business Operations Lead to manage API customer relationships and drive post-sale programs. The role blends customer-facing work with strategic and operational efforts, guiding adoption, retention, and growth across a portfolio of API customers.

You will partner with API leadership to shape operating models and coordinate initiatives across Engineering, Support, and Sales. The role emphasizes analytics, business judgment, and strong communication to translate