API Growth & Post-Sales Ops Lead

Perplexity AI; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Perplexity AI in the United States is seeking a Strategic Business Operations Lead to manage customer relationships and drive cross-team projects that grow the API business. You will split time between deep customer engagement and strategic optimization, building post-sale programs, account plans, and scalable processes that improve adoption, retention, and expansion.

Collaborating with API leadership, you will shape operating models and coordinate efforts across engineering, sales, and finance

Qualifications

• 5+ years in business operations, strategy and operations, consulting, customer success, or related role.
• Proven ability to translate complex problems into actionable plans.
• Strong communication and commercial judgment for ongoing customer relationships.

Responsibilities

• Manage a portfolio of API customers and lead account conversations.
• Coordinate next steps across engineering, support, and commercial teams.
• Design and improve post-sale operating models and health signals.
• Lead strategic projects across the API business with measurable outcomes.
• Develop adoption, value, and growth plans and monitor renewals.

Skills

Relationship building

Customer facing

Strategic planning

Analytical thinking

APIs & AI familiarity

Cross-functional collaboration

Tools

SQL

CRM systems

BI tools

Job description

Perplexity AI in the United States is seeking a Strategic Business Operations Lead to manage customer relationships and drive cross-team projects that grow the API business. You will split time between deep customer engagement and strategic optimization, building post-sale programs, account plans, and scalable processes that improve adoption, retention, and expansion.

Collaborating with API leadership, you will shape operating models and coordinate efforts across engineering, sales, and finance