API Adoption & Success Leader

Perplexity AI; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Perplexity AI is seeking a customer success leader to manage onboarding, adoption, and expansion for a portfolio of API-driven customers in the United States. You will coordinate with engineering and support to resolve issues and drive production integration.

Ideally, you have 4+ years in customer success or related roles, strong API and AI familiarity, and a proven track record of improving adoption and retention.

Qualifications

• Technical fluency: comfortable reading API documentation and discussing integrations.
• Experience creating or improving a customer program, playbook, or cross-functional process.
• 4+ years in customer success, technical account management, solutions engineering, or related role at a tech company.
• Track record of driving adoption, retention, or growth across a portfolio.
• Strong written and verbal communication with clear explanations of technical issues.
• Sound judgment balancing account needs with priorities and projects.
• Experience with APIs, developer tools, cloud infrastructure, or usage-based products.
• Familiarity with AI applications, search, retrieval, or agents; knowledge of evaluation criteria.

Responsibilities

• Own customer relationships across onboarding, adoption, retention, and expansion.
• Understand each customer use case, integration, and establish path to production.
• Use data to identify adoption risks and growth opportunities; define next steps.
• Investigate technical questions using API docs, sample requests, and usage data.
• Coordinate with Engineering and Support on deeper issues and keep customers informed.
• Lead customer-facing programs like endpoint migrations, product rollouts, and enablement.
• Manage communications for product changes, deprecations, and outages with clear guidance.
• Build and improve the API customer success playbook with onboarding and health signals.
• Partner with Sales on renewals and expansion using adoption and outcomes to show value.
• Bring feedback into product planning and enablement addressing recurring needs.

Skills

Customer success

Technical account management

Solutions engineering

Strong communication

APIs

Python

SQL

AI familiarity

Tools

APIs

Cloud infrastructure

Developer tools

Python

Job description

Perplexity AI is seeking a customer success leader to manage onboarding, adoption, and expansion for a portfolio of API-driven customers in the United States. You will coordinate with engineering and support to resolve issues and drive production integration.

Ideally, you have 4+ years in customer success or related roles, strong API and AI familiarity, and a proven track record of improving adoption and retention.