APeX Application Analyst, Beaker - Flexible

University of California - San Francisco; San Francisco (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

University of California, San Francisco (UCSF) seeks an APeX Beaker Analyst (P2) to support Beaker LIS implementations across UCSF sites. The role focuses on Beaker CP/AP, collaboration with clinical and IT staff, and progression toward certification within 6 months.

Work spans multiple UCSF locations and requires strong customer service, documentation, and problem-solving skills to optimize Epic Beaker workflows in a hospital environment.

Qualifications

• Bachelor's degree in health care information technology or related area, or equivalent combo.
• 1–2 years relevant work experience.
• Working knowledge of clinical applications systems and testing.
• Ability to diagnose problems and offer multiple resolutions.
• Strong customer-service and collaboration skills.
• Detail-oriented with solid organizational and time management skills.
• Strong written and verbal communication to convey technical info.
• Familiarity with documentation and reporting processes.
• Ability to work with senior staff as a technical resource.

Responsibilities

• Designs, debugs and evaluates moderately complex clinical software/hardware/OS.
• Contributes to projects analyzing clinical workflows and solutions.
• Collaborates with users to implement releases and upgrades; defines scope/requirements.
• Participates in new projects including analysis, coding, testing and coordination.
• Supports user training and develops training tools.
• Troubleshoots and documents moderately complex issues; performs root cause analyses.
• Compiles concise documentation of requests and confirms scope.

Skills

Problem solving

Interpersonal skills

Communication skills

Time management

Team collaboration

Documentation

Education

Bachelor's degree in health care information technology

Tools

Beaker CP

Beaker AP

Job description

Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union.

Applies acquired skills and professional clinical applications concepts for small to medium-sized projects of moderate scope. Operates independently within the defined scope of responsibilities.

The APeX Beaker Analyst position will report directly to the APeX Beaker Team Lead/Supervisor and up through the APeX LIS Manager.

The APeX Beaker P2 Analyst will work in collaboration with senior Beaker analysts, other APeX application teams, clinical/business operations, and guides to enhance and maintain the Epic electronic health record. The P2 analyst provides excellent customer service to end users, tracks issues, and follows up as appropriate. Analysts will work in multiple locations, including UCSF Medical Center locations, Benioff Children's Hospitals-Oakland and San Francisco, UCSF campus, and community connect partners.

The APeX Beaker Analyst must be certified in one or more of the following Epic applications and have 1-2 years of experience with LIS application build in a hospital setting. Prior work experience at UCSF, Benioff Children's Hospital - Oakland or other academic Medical Centers is preferred.

• Beaker Clinical Pathology (CP)
• Beaker Anatomic Pathology (AP)

The candidate selected for this role will be required to obtain certification within 6 months of hiring in one or both of the above applications, if not already completed. Additional certifications, such as with middleware software may also be required.

Department Overview

Health IT is responsible for all aspects of the UCSF electronic health record software, Epic, also known as Apex (Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners.

The APeX Beaker team falls under the Health IT department, which is responsible for the maintenance and expansion of UCSF electronic health record (Epic) and related technologies.

Key Responsibilities

• 10% – Designs, implements, debugs and evaluates moderately complex clinical software, hardware and/or operating systems.
• 20% – Contributes to moderately complex projects to analyze clinical workflows and create and define integrated clinical technology solutions. Organizes elements to support workflows and documentation requirements. Makes suggestions for improvements in workflows.
• 10% – Collaborates with clinical system users to implement new releases and system upgrades. Assists in the development of business strategies and improvements in operational processes. Establishes scope and requirements for initiatives.
• 10% – Participates in the development of new projects of moderate scope and complexity. Performs systems analysis, planning and preparation, coding, testing, implementation and client/vendor coordination.
• 10% – Participates in user training in clinical software, hardware, and/or operating systems of limited complexity. Develops training tools and user aids.
• 30% – Troubleshoots and documents moderately-complex issues with clinical software, hardware and / or operating systems. Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors.
• 10% – Compiles complete and concise documentation of requests. Confirms scope and requirements for initiatives.

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• One to two years of relevant work experience
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
• Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
• Detail-oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, analyze, and interpret relevant data.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

PREFERRED QUALIFICATIONS

• Certified Lab Specialist (CLS) or equivalent license
• CERTIFICATIONS
  • Beaker Clinical Pathology (CP)
  • Beaker Anatomic Pathology (AP)

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html