IT LIS/Beaker Supervisor

University of California - San Francisco; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

The University of California, San Francisco is seeking a LIS / Beaker Supervisor to lead Epic Beaker (CP/AP) teams, shaping strategy, design, implementation, and support across the laboratory information system. This role partners with Laboratory, Pathology, IT leadership, and vendors to translate clinical needs into scalable, compliant solutions that improve quality, workflow, and patient safety.

The supervisor will manage Beaker analysts, drive governance, performance, and workforce

Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Minimum 5 years of relevant work experience, with at least three years in a supervisory/management role.
• Certification: Beaker Clinical Pathology (CP).
• Advanced knowledge of clinical applications software development.
• Advanced knowledge of Clinical Communications hardware and software.
• Available for 7 x 24 application support.
• Demonstrated ability to lead and supervise a technical team and manage complex workflows.
• Strong knowledge of clinical applications operations, policies, procedures, and workflows.
• Strong analytical and critical thinking skills with problem-solving ability.
• Advanced interpersonal and collaboration skills with IT, clinicians, customers, staff, and vendors.
• Strong written and verbal communication skills for clear instructions and updates.

Responsibilities

• 30 - Supervises and coordinates daily operations and activities of clinical applications team. Evaluates quality and productivity for optimal user experience and functionality.
• 20 - Selects, develops and evaluates staff; provides input on salary actions, terminations, performance ratings, and personnel matters.
• 25 - Provides strategic guidance on implementation of clinical applications methods, systems, processes, with goals and budgets.
• 25 - Oversees end-user support, including training, user aids, troubleshooting, and coordinating external service and support.

Skills

Strategic leadership

Advanced knowledge of clinical apps

Clinical communications know-how

Analytical and critical thinking

Written and verbal communication

Team supervision / people management

24x7 application support availability

Education

Bachelor's degree in health care IT / CS or related

Job description

The LIS / Beaker Supervisor provides strategic, technical, and operational leadership for the Epic Beaker (Clinical Pathology and Anatomic Pathology) application teams, overseeing the planning, design, implementation, optimization, maintenance, and support of the Beaker laboratory information systems. This role partners closely with Laboratory, Pathology, Clinical Operations, IT leadership, Epic application teams, vendors, and third-party interface partners to translate clinical and operational requirements into scalable, compliant, and efficient technology solutions that improve laboratory quality, workflow efficiency, patient safety, and end-user satisfaction.

The LIS / Beaker Supervisor serves as the organization's subject matter expert for Epic Beaker, providing leadership for application governance, system lifecycle management, release planning, change control, production support, issue escalation, and continuous process improvement. The role oversees complex system integrations, testing, upgrades, regulatory readiness, and application performance while ensuring adherence to organizational standards, Epic best practices, accreditation requirements, and applicable regulatory guidelines.

In addition to technical leadership, the LIS / Beaker Supervisor is responsible for managing and developing a high-performing team of Beaker analysts through performance management, workforce planning, scheduling, coaching, mentoring, resource allocation, and professional development. The Supervisor establishes team priorities, monitors service levels and operational metrics, promotes cross-training and knowledge sharing, and fosters strong partnerships with operational stakeholders to ensure reliable 24x7 application support and the successful delivery of strategic initiatives across the laboratory enterprise.

The LIS / Beaker Supervisor must possess a minimum of five (5) years of experience designing, building, implementing, and supporting Laboratory Information Systems (LIS) applications in an acute care hospital or integrated health system environment, including at least three (3) years of experience supervising technical staff and/or leading complex enterprise healthcare IT initiatives.

Prior experience at UCSF Health, UCSF Benioff Children's Hospital Oakland, or another academic medical center is strongly preferred.

Epic certification (or equivalent demonstrated experience) in one or more of the following applications is required:

• Beaker Clinical Pathology (CP)
• Beaker Anatomic Pathology (AP)

Department Overview

The Clinical Applications Team is responsible for designing, testing, and implementing the clinical aspects of UCSF's Electronic Health Record. This includes interoperability with other third-party systems and devices.

Our Core Values include:

Judgment: Makes wise decisions, root causes, thinks strategically, and prioritizes what to do now and what can be improved later.

Communication: Listens well, concise and articulate in speech and writing, treat people with respect independent of their status or disagreement with you & maintain calm poise in stressful situations.

Impact: Accomplish amazing amounts of important work, colleagues can rely upon you, focus on results, exhibit bias-to-action, and avoid analysis-paralysis.

Innovation: Find practical solutions to hard problems, suggest better approaches, new ideas that prove useful, stay nimble by minimizing complexity and finding time to simplify.

Key Responsibilities

• 30 - Supervises and coordinates daily operations and activities of clinical applications team. Evaluates quality and productivity of work with regard to optimal user experience and functionality of systems.
• 20 - Selects, develops and evaluates staff, or provides input to management to ensure efficient operations. Recommends salary actions, terminations, performance ratings and other personnel matters.
• 25 - Provides Strategic guidance on implementation of clinical applications methods, systems, processes, with responsibility for meeting project goals, objectives, and timelines within budgets.
• 25 - Oversees the support system for end users, which includes training users in application workflows and procedures, development of user aids and tools, troubleshooting and resolving user problems, and coordinating outside service and support as needed.

100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%. )

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Minimum 5 years of relevant work experience, with at least three years in a supervisory/management role
• Certification: Beaker Clinical Pathology (CP)
• Advanced knowledge of clinical applications software development.
• Advanced knowledge of Clinical Communications hardware and software.
• Available for 7 x 24 application support
• Demonstrated ability to effectively lead and supervise a technical team and to manage the complex workflow and multiple priorities involved with clinical applications.
• Strong knowledge of clinical applications operations, including methods, concepts, policies, procedures, programming, development, deployment, testing, training, troubleshooting, operating systems, medical terminology, and clinical workflows and processes.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine the appropriate level of intervention, and develop and apply effective solutions.
• Advanced interpersonal skills, with the ability to collaborate productively with IT professionals, clinicians, customers, staff, and vendors to promote optimal functionality and integration of systems.
• Strong written and verbal communication skills, with the ability to convey complex technical information and instructions in a clear, concise, and specific manner to subordinate staff, management, and all end users of clinical applications.

REQUIRED CERTIFICATIONS

• Beaker Clinical Pathology (CP)

PREFERRED QUALIFICATIONS

• Demonstrated ability to work effectively with senior management on operational and policy issues, with the skills to gather data, and prepare and present and reports on department operations and performance.
• Strong knowledge of human resources practices and policies, with the ability to train, monitor, evaluate, and document staff activities and performance and contribute to decision-making on personnel matters.
• Certified Lab Specialist (CLS) or equivalent license
• Beaker Anatomic Pathology (AP)

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Minimum 5 years of relevant work experience, with at least three years in a supervisory/management role
• Certification: Beaker Clinical Pathology (CP)
• Advanced knowledge of clinical applications software development.
• Advanced knowledge of Clinical Communications hardware and software.
• Available for 7 x 24 application support
• Demonstrated ability to effectively lead and supervise a technical team and to manage the complex workflow and multiple priorities involved with clinical applications.
• Strong knowledge of clinical applications operations, including methods, concepts, policies, procedures, programming, development, deployment, testing, training, troubleshooting, operating systems, medical terminology, and clinical workflows and processes.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine the appropriate level of intervention, and develop and apply effective solutions.
• Advanced interpersonal skills, with the ability to collaborate productively with IT professionals, clinicians, customers, staff, and vendors to promote optimal functionality and integration of systems.
• Strong written and verbal communication skills, with the ability to convey complex technical information and instructions in a clear, concise, and specific manner to subordinate staff, management, and all end users of clinical applications.

REQUIRED CERTIFICATIONS

• Beaker Clinical Pathology (CP)

PREFERRED QUALIFICATIONS

• Demonstrated ability to work effectively with senior management on operational and policy issues, with the skills to gather data, and prepare and present and reports on department operations and performance.
• Strong knowledge of human resources practices and policies, with the ability to train, monitor, evaluate, and document staff activities and performance and contribute to decision-making on personnel matters.
• Certified Lab Specialist (CLS) or equivalent license
• Beaker Anatomic Pathology (AP)