Apartment Service Manager

Windsor Communities; Kennesaw (GA); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Housing discount

Annual bonus

Paid time off

Holidays

Sick time

Vacation time

Parental leave

Cellphone stipend

Tuition assistance

Job summary

Windsor Communities is seeking a Service Manager for New Acquisition at Windsor Kennesaw in Kennesaw, GA. The role focuses on maintaining the property, leading a maintenance team, and ensuring high customer service standards for a 240-unit garden-style community.

The position requires 5+ years in maintenance with 2+ years in supervision, strong HVAC/plumbing/electrical skills, and experience with budgeting, vendor management, and Yardi. Weekend on-call is required.

Qualifications

• High school diploma or GED; technical training preferred.
• Minimum of 5 years of experience in apartment maintenance.
• Minimum of 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing, scheduling and overseeing vendors, contractors and suppliers
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

• General Maintenance: perform routine maintenance (plumbing, electrical, HVAC, carpentry, appliances).
• Work Orders: complete and close within 24 hours; assign to team; Yardi used.
• Unit Turnover: prep vacant units for new residents; manage make-ready with vendors.
• Emergency On-Call: respond to after-hours requests; weekend work required.
• Preventive Maintenance: inspect and maintain equipment/systems to prevent issues.
• Safety and Compliance: ensure safety regulations; use PPE.
• Inventory Management: track and order supplies; process invoices.
• Record Keeping: maintain records using devices and software.
• Customer Service: interact professionally with residents and vendors.
• Team Collaboration: coordinate with property management to resolve issues.

Skills

Supervisory experience

Budgeting

Vendor management

HVAC repair

Plumbing & Electrical

Tools proficiency

Customer service

Communication skills

Team leadership

On-call/after-hours

Education

High school diploma

HVAC certification

Electrical certification

Plumbing certification

Tools

Yardi

Job description

Service Manager | New Acquisition, Windsor Kennesaw - Kennesaw, GA

This site is a garden style apartment community with 240 units on property.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Compensation:

• Hourly: Starting at $28.03 - $35.05 per hour, depending on years of experience, tenure, and location.


• Annual Starting Comp: $58,302 - $72,904.


• Bonus: Average bonus potential of 10% annual bonus.


• Total Annual Starting Compensation Potential:


• $64,132 ($58,302 base + 10%bonus)


• $80,194 ($72,904 base + 10% bonus)

Key Responsibilities:

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.


• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.


• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.


• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.


• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.


• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).


• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.


• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.


• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.


• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities:

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model


• Familiarity with budget monitoring and contract management


• Experience ordering supplies, creating purchase orders, and processing invoices


• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers

Benefits:

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!


• 10% annual bonus potential.


• Paid time off and holidays.
  
  
  
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing 1-year of employment, 10 paid holidays annually, and up to 3 floating days.
  
  
  
  


• Bi-annual regional sales, service, and performance awards.


• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

For more information, visit: Benefits!

Your Skills & Experience:

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.


• Experience:
  
  
  
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  
  
  • Minimum of 2 years in a supervisory/leadership role.
  
  
  • Familiarity with budget monitoring and contract management
  
  
  • Experience ordering supplies, creating purchase orders, and processing invoices
  
  
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers
  
  
  • Proficient in using hand and power tools.
  
  
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  
  
  • Excellent problem-solving skills and attention to detail.
  
  
  • Ability to work independently and as part of a team.
  
  
  • Excellent communication and interpersonal skills.
  
  
  • Experience and ability using smart devices and property management software.
  
  
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  
  
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
  
  
  
  

Physical Requirements

• Ability to lift and carry up to 50 pounds.


• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.


• Comfortable working in various weather conditions and environments.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.

Join a growing organization that embodies our core values of "Accountable, Inclusive, Energizing and Courageous," Windsor's mission is to create communities where people feel truly cared for.

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security for the "Notice of E-Verify Participation" and "Right to Work".

Windsor Property Management Company is an Equal Opportunity Employer.