Apartment Maintenance Supervisor

Windsor Communities; Alexandria (VA); On-site; USD 66,851 - 83,553; Full time

Benefits offered by this job

Housing discount

Annual bonus

Paid time off

Regional awards

Cellphone stipend

Tuition assistance

Shoe/accessory allowance

Job summary

Windsor Communities in Alexandria, VA, is seeking a Service Manager for Windsor Kingstowne. Be responsible for routine maintenance across HVAC, plumbing, electrical, and carpentry, while leading a maintenance team and coordinating with the property management group.

You will manage work orders, vendor relations, and on-call handling, ensuring safety, compliance, and high resident satisfaction. A strong background in multi-site maintenance is preferred.

Qualifications

• Minimum 5 years in apartment maintenance or related field.
• Minimum 2 years in supervisory role.
• EPA Type II preferred or able to certify within 90 days of start date.
• CPO preferred or able to certify within 90 days of start date.

Responsibilities

• Perform routine maintenance including plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Complete work orders and close within 24 hours; use Yardi.
• Prepare vacant units for new residents; coordinate make-ready with vendors/contractors.
• Respond to emergency repairs; participate in on-call rotation; weekends required.
• Conduct preventive maintenance on equipment and systems (HVAC, plumbing, electrical, Fire & Life Safety).
• Ensure safety compliance and PPE usage; maintain a clean, safe work area.
• Manage inventory; issue purchase orders and process invoices.
• Maintain records of maintenance activities and daily rounds; use computers and smart devices.
• Interact with residents professionally; coordinate with contractors and suppliers.
• Collaborate with property management to resolve issues.

Skills

HVAC

Plumbing

Electrical work

General maintenance

Supervisory experience

Budget monitoring

Vendor management

Safety compliance

Problem solving

Communication skills

Education

High school diploma or GED

Technical training / relevant certifications

Tools

Yardi

Job description

Service Manager | Windsor Kingstowne - Alexandria, VA

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Compensation

Hourly: Starting at $32.14 - $40.17 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $66,851 - $83,553.

Bonus: Average bonus potential of 10% annual bonus.

Total Annual Starting Compensation Potential: $73,536 ($66,851 base + 10% bonus) to $91,908 ($83,553 base + 10% bonus).

Key Responsibilities

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make‑ready process.
• Emergency On‑Call Repairs: Respond to emergency maintenance requests and after‑hours calls in an on‑call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE.
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers.

Benefits

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us.
• 10% annual bonus potential.
• Annual PTO including:
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi‑weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi‑annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

Your Skills & Experience

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience:
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management.
  • Experience ordering supplies, creating purchase orders, and processing invoices.
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers.
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem‑solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

The company participates in the federal government’s E‑Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Notice of E‑Verify Participation and Right to Work.

Windsor Property Management Company is an Equal Opportunity Employer.