Apartment Maintenance Service Technician (M3/M4)

smcexternalcareers; Bladensburg (MD); On-site; USD 48,000 - 64,000; Full time

Job summary

SMC is seeking a Service Technician to perform hands-on repairs and preventive maintenance across HVAC, electrical, plumbing, carpentry, drywall, and tiling. You will diagnose problems, document service requests, and ensure work meets company standards and legal requirements.

A rotating Saturday schedule and valid driver's license are required. Ideal candidates have strong troubleshooting, superb customer service, and the ability to lift up to 80 pounds.

Qualifications

• Experience in multiple trades including electrical, plumbing, carpentry and tiling.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and accurate documentation skills.
• Familiarity with preventive maintenance and apartment turns.

Responsibilities

• Diagnose problems and perform repairs across HVAC, electrical, plumbing, carpentry, drywall and tiling.
• Address, follow up and document service requests; maintain records accurately.
• Assist with inventory; maintain personal tool supply per checklist.
• Participate in on-call rotation and respond to maintenance emergencies as needed.
• Ensure compliance with internal quality standards and applicable laws.

Skills

Electrical

Plumbing

Carpentry

Ceramic tile repair

HVAC troubleshooting

Preventive maintenance

Documentation/record-keeping

Customer service

Physical stamina

Education

One year of maintenance experience

Basic Electric class (SMC internal)

Job description

No on-call responsibilities!

We're looking for someone with skills in electrical, plumbing, carpentry, and ceramic tile repair. Candidates should have strong troubleshooting abilities, excellent customer service skills, experience with preventive maintenance and apartment turns, and be comfortable using technology in a fast-paced environment. Ability to maintain neat and accurate records. A valid driver's license, reliable transportation, and availability for a rotating Saturday schedule are required.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Technician with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset meets both company standards and applicable laws. As technician, you'll diagnose problems and make repairs. You will provide hands‑on trouble‑shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Address, follow up and document service requests
• Assist with inventory maintenance
• Diagnose heat problems and repair or replace components, as needed
• Perform preventive maintenance on fan coil and convector HVAC units
• Complete additional preventive maintenance inspections as scheduled
• Participate in on‑call rotation as scheduled
• Ensure all work and documentation comply with internal quality control standards
• Maintain personal supply of tools as designated by SMC's Tool Checklist
• Address emergency maintenance as needed
• Perform other duties as assigned by manager or supervisor
• Contribute to community and company engagement efforts

JOB KNOWLEDGE & SKILLS:

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology
• Knowledge of current occupational hazards
• Safety consciousness
• Understanding of basic mathematical and measurement principles
• Ability to lift 80 pounds to the shoulder and carry
• Ability to effectively and efficiently complete the following functions:

• Electrical
  • De-energize, test, and safely repair or replace switch and load devices, fuses, and appliances up to 40 amps
• Plumbing
  • Unclog drains of all types
  • Repair and replace all plumbing and trim fixtures and their components
  • Sewat copper pipe up to ¾"
  • Install, repair and replace drain, waste, and vent piping of all materials
  • Perform preventive maintenance on electric and gas-fired water heaters
  • Repair and replace domestic water pipes up to ¾", including valves
• Carpentry
  • Repair and replace wood cabinets, counter tops and vanities
  • Caulk doors, windows and floors
  • Install and repair closet doors
  • Install stair treads
  • Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers
  • Install thresholds
  • Repair and replace floor tile, sheet vinyl and wood floors
  • Repair and replace wooden trim and vinyl cove base, chair rail, quarter round and crown molding
  • Repair and replace underlayment and sub-floor
  • Repair and replace wood framing members
• Ceramic/Drywall
  • Remove and replace grout and caulking
  • Repair and replace ceramic tiles on walls and floors
  • Repair and replace drywall
  • Install bathroom fixtures
  • Properly address moisture-damaged materials

• One year of experience in maintenance related field(s)
• Successful completion of Basic Electric class offered at SMC internal training facility
• Successful completion off all other basic maintenance classes offered internally and all on‑the‑job training within one year of hire date