Apartment Maintenance Service Technician (M3)

smcexternalcareers; Capitol Heights (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

smcexternalcareers is seeking a Service Technician with hands-on experience in electrical, plumbing, carpentry, and preventative maintenance. The role requires diagnosing problems, repairs, and strong customer service in a fast-paced environment. On-call rotation is part of the schedule.

The candidate should be comfortable using technology, maintaining accurate records, and meeting regulatory standards. A valid driver’s license and own vehicle are required.

Qualifications

• Three years of experience in maintenance related field(s).
• Basic Electric class completion at internal training facility.
• Completion of internal maintenance classes within one year of hire date.

Responsibilities

• Diagnose problems and perform repairs in HVAC, electrical, plumbing, carpentry, drywall, exterior structure, tiling, masonry and appliances.
• Address, follow up and document service requests.
• Maintain inventory of supplies and tools.
• Perform preventive maintenance on equipment and inspections as scheduled.
• Participate in on-call rotation as scheduled.
• Ensure all work and documentation meet quality standards.
• Contribute to community and company engagement efforts.

Skills

Customer service

Communication

Record keeping

Technology

Safety awareness

Math basics

Physical ability

Problem solving

On-call readiness

Job description

Seeking a reliable candidate with hands-on experience in electrical, plumbing, carpentry, and preventative maintenance. Must have strong troubleshooting abilities, excellent customer service and communication skills, and be comfortable using technology and maintaining accurate records. Ability to thrive in a fast-paced environment is required. A valid driver's license and own reliable vehicle are required. On-call rotation every fourth week.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Technician with whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset of the community meet both the company standards and applicable laws. As technician, you'll be diagnosing problems and making repairs. You will provide hands on and trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, Masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Address, follow up and document service requests
• Maintain an inventory of adequate supplies
• Perform preventive maintenance on fan coil and convector HVAC unit
• Complete additional preventive maintenance inspections as scheduled
• Participate in on-call rotation as scheduled
• Make repairs to grounds and drainage
• Ensure all work and documentation comply with internal quality control standards
• Maintain personal supply of tools as designated by SMC's Tool Checklist
• Address emergency maintenance as needed
• Perform other duties as assigned by manager or supervisor
• Contribute to community and company engagement efforts

JOB KNOWLEDGE & SKILLS:

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology
• Knowledge of current occupational hazards
• Safety consciousness
• Understanding of basic mathematical and measurement principles
• Ability to lift 80 pounds to the shoulder and carry
• Ability to effectively and efficiently complete the following functions:

• Electrical
  • De-energize, test, and safely repair or replace switch and load devices, fuses, and appliances up to 40 amps
• Plumbing
  • Unclog drains of all types
  • Repair and replace all plumbing and trim fixtures and their components
  • Sweat copper pipe up to ¾\"
  • Install, repair and replace drain, waste, and vent piping of all materials
  • Perform preventive maintenance on electric and gas-fired water heaters
  • Repair and replace domestic water pipes up to ¾\", including valves
• Carpentry
  • Repair and replace wood cabinets, counter tops and vanities
  • Caulk doors, windows and floors
  • Install and repair closet doors
  • Install stair treads
  • Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers
  • Install thresholds
  • Repair and replace floor tile, sheet vinyl and wood floors
  • Repair and replace wooden trim and vinyl cove base, chair rail, quarter round and crown molding
  • Repair and replace underlayment and sub-floor
  • Repair and replace wood framing members
• Ceramic/Drywall
  • Remove and replace grout and caulking\
  • Repair and replace ceramic tiles on walls and floors
  • Repair and replace drywall
  • Install bathroom fixtures
  • Properly address moisture-damaged materials

• Three years of experience in maintenance related field(s)
• Successful completion of Basic Electric class offered at SMC internal training facility
• Successful completion off all other basic maintenance classes offered internally and all on-the-job training within one year of hire date