Apartment Maintenance Service Technician (M3)

smcinternalcareers; Capitol Heights (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

SMC seeks a Service Technician to maintain community assets across HVAC, electrical, plumbing, carpentry and related trades. You will diagnose problems, perform repairs, and conduct preventive maintenance to meet company standards and applicable laws.

Strong troubleshooting, excellent customer service, and precise record keeping are essential. A valid driver's license and reliable vehicle are required, plus on‑call rotation every fourth week.

Qualifications

• Hands-on experience in electrical, plumbing, carpentry and preventative maintenance.
• Strong troubleshooting abilities and customer service skills.
• Comfort using technology and maintaining accurate records.
• Ability to thrive in a fast-paced environment in a maintenance role.
• Valid driver’s license and own reliable vehicle required.
• On-call rotation every fourth week.

Responsibilities

• Address, follow up and document service requests.
• Maintain an inventory of adequate supplies.
• Perform preventive maintenance on HVAC and related systems.
• Complete additional preventive maintenance inspections as scheduled.
• Participate in on-call rotation as scheduled.
• Make repairs to grounds and drainage.
• Ensure all work and documentation comply with internal standards.
• Maintain personal tools as designated by SMC's Tool Checklist.
• Address emergency maintenance as needed.
• Perform other duties as assigned by manager or supervisor.
• Contribute to community and company engagement efforts.

Skills

Customer service

Communication

Record keeping

Following directions

Technology literacy

Safety awareness

Mathematical skills

Lifting 80 pounds

Electrical knowledge

Plumbing knowledge

Carpentry knowledge

Ceramic/Drywall knowledge

Education

Basic Electric class

Internal maintenance trainings

Job description

Seeking a reliable candidate with hands‑on experience in electrical, plumbing, carpentry, and preventative maintenance. Must have strong troubleshooting abilities, excellent customer service and communication skills, and be comfortable using technology and maintaining accurate records. Ability to thrive in a fast‑paced environment is required. A valid driver's license and own reliable vehicle are required. On-call rotation every fourth week.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Technician with whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset of the community meet both the company standards and applicable laws. As technician, you'll be diagnosing problems and making repairs. You will provide hands on and trouble‑shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, Masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Address, follow up and document service requests
• Maintain an inventory of adequate supplies
• Perform preventive maintenance on fan coil and convector HVAC unit
• Complete additional preventive maintenance inspections as scheduled
• Participate in on‑call rotation as scheduled
• Make repairs to grounds and drainage
• Ensure all work and documentation comply with internal quality control standards
• Maintain personal supply of tools as designated by SMC's Tool Checklist
• Address emergency maintenance as needed
• Perform other duties as assigned by manager or supervisor
• Contribute to community and company engagement efforts

JOB KNOWLEDGE & SKILLS:

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology
• Knowledge of current occupational hazards
• Safety consciousness
• Understanding of basic mathematical and measurement principles
• Ability to lift 80 pounds to the shoulder and carry
• Ability to effectively and efficiently complete the following functions:

• Electrical
  • De-energize, test, and safely repair or replace switch and load devices, fuses, and appliances up to 40 amps
• Plumbing
  • Unclog drains of all types
  • Repair and replace all plumbing and trim fixtures and their components
  • Sweat copper pipe up to ¾\"
  • Install, repair and replace drain, waste, and vent piping of all materials
  • Perform preventive maintenance on electric and gas-fired water heaters
  • Repair and replace domestic water pipes up to ¾\", including valves
• Carpentry
  • Repair and replace wood cabinets, counter tops and vanities
  • Caulk doors, windows and floors
  • Install and repair closet doors
  • Install stair treads
  • Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers
  • Install thresholds
  • Repair and replace floor tile, sheet vinyl and wood floors
  • Repair and replace wooden trim and vinyl cove base, chair rail, quarter round and crown molding
  • Repair and replace underlayment and sub-floor
  • Repair and replace wood framing members
• Ceramic/Drywall
  • Remove and replace grout and caulking\\
  • Repair and replace ceramic tiles on walls and floors
  • Repair and replace drywall
  • Install bathroom fixtures
  • Properly address moisture‑damaged materials

• Three years of experience in maintenance related field(s)
• Successful completion of Basic Electric class offered at SMC internal training facility
• Successful completion off all other basic maintenance classes offered internally and all on-the-job training within one year of hire date