Apartment Maintenance Service Technician (M3)

smcinternalcareers; Bladensburg (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

SMC is seeking a Service Technician to ensure the physical assets of our community meet company standards and applicable laws. You will diagnose problems, perform hands-on repairs, and provide reliable maintenance across HVAC, electrical, plumbing, carpentry, drywall, and related areas in a fast-paced environment.

The role requires strong customer service, clear written and verbal communication, and the ability to maintain accurate records.

Qualifications

• Three years of maintenance experience in a fast-paced setting.
• Completion of Basic Electric class offered at SMC internal training facility.
• Ability to diagnose problems and perform repairs across multiple trades and equipment.

Responsibilities

• Address, follow up and document service requests.
• Maintain an inventory of supplies.
• Perform preventive maintenance on HVAC units and related systems.
• Complete additional preventive maintenance inspections as scheduled.
• Participate in on-call rotation.
• Make repairs to grounds and drainage.
• Ensure work and documentation meet quality standards.
• Maintain personal tools as designated by SMC.

Skills

Customer service

Written communication

Verbal communication

Record keeping

Follow directions

Technical competence

Preventive maintenance

Troubleshooting

On-call rotation

HVAC

Electrical

Plumbing

Carpentry

Drywall

Masonry

Education

Basic Electric class (SMC internal training)

Job description

On-call rotation every fourth week; Proficient in electrical, plumbing, carpentry, and ceramic work; great customer service abilities; strong written and verbal communication skills; the ability to maintain neat and accurate records; the capacity to understand and follow directions; competence with technology; preventative maintenance, and unit turnover in a fast-paced environment; strong troubleshooting skills and a valid driver’s license with a reliable vehicle; Bilingual (Spanish) a plus.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Technician with whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset of the community meet both the company standards and applicable laws. As technician, you'll be diagnosing problems and making repairs. You will provide hands on and trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, Masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Address, follow up and document service requests
• Maintain an inventory of adequate supplies
• Perform preventive maintenance on fan coil and convector HVAC unit
• Complete additional preventive maintenance inspections as scheduled
• Participate in on-call rotation as scheduled
• Make repairs to grounds and drainage
• Ensure all work and documentation comply with internal quality control standards
• Maintain personal supply of tools as designated by SMC's Tool Checklist
• Address emergency maintenance as needed
• Perform other duties as assigned by manager or supervisor
• Contribute to community and company engagement efforts

JOB KNOWLEDGE & SKILLS:

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology
• Knowledge of current occupational hazards
• Safety consciousness
• Understanding of basic mathematical and measurement principles
• Ability to lift 80 pounds to the shoulder and carry
• Ability to effectively and efficiently complete the following functions:

• Electrical
  • De-energize, test, and safely repair or replace switch and load devices, fuses, and appliances up to 40 amps
• Plumbing
  • Unclog drains of all types
  • Repair and replace all plumbing and trim fixtures and their components
  • Sweat copper pipe up to ¾"
  • Install, repair and replace drain, waste, and vent piping of all materials
  • Perform preventive maintenance on electric and gas-fired water heaters
  • Repair and replace domestic water pipes up to ¾", including valves
• Carpentry
  • Repair and replace wood cabinets, counter tops and vanities
  • Caulk doors, windows and floors
  • Install and repair closet doors
  • Install stair treads
  • Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers
  • Install thresholds
  • Repair and replace floor tile, sheet vinyl and wood floors
  • Repair and replace wooden trim and vinyl cove base, chair rail, quarter round and crown molding
  • Repair and replace underlayment and sub-floor
  • Repair and replace wood framing members
• Ceramic/Drywall
  • Remove and replace grout and caulking\
  • Repair and replace ceramic tiles on walls and floors
  • Repair and replace drywall
  • Install bathroom fixtures
  • Properly address moisture-damaged materials

• Three years of experience in maintenance related field(s)
• Successful completion of Basic Electric class offered at SMC internal training facility
• Successful completion off all other basic maintenance classes offered internally and all on-the-job training within one year of hire date