Apartment Maintenance Service Technician (M3)

smcexternalcareers; Bethesda (MD); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

On-call rotation

50% live-on discount

Job summary

SMC is seeking a Service Technician to perform quality maintenance across HVAC, electrical, plumbing, carpentry and related trades for our Maryland community. The role is full-time and on-site, focusing on diagnosing problems and performing repairs to meet company standards and applicable laws.

The technician will provide hands-on troubleshooting, document service requests, and participate in on-call rotations.

Qualifications

• Must have superb customer service skills.
• Strong written and verbal communication ability.
• Ability to keep neat and accurate records.
• Capacity to understand and follow directions.
• Knowledge of safety practices and hazards.
• Ability to lift up to 80 pounds.
• Three years of maintenance experience with basic Electric training, and completion of internal maintenance classes within a year.

Responsibilities

• Diagnose problems and perform repairs across HVAC, electrical, plumbing, carpentry, drywall, masonry and appliances.
• Address, follow up and document service requests.
• Maintain inventory of supplies and tools per SMC checklist.
• Perform preventive maintenance on HVAC and related systems.
• Participate in on-call rotation as scheduled.
• Complete grounds and drainage repairs as needed.
• Ensure all work follows internal quality control standards.

Skills

Customer service

Written communication

Verbal communication

Record-keeping

Following directions

Technology literacy

Safety awareness

Lifting ability

Job description

Provide quality maintenance services, including basic electrical, plumbing, and appliance repairs, while delivering exceptional resident service. Includes on-call rotation and a 50% live-on discount.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Technician with whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for ensuring the physical asset of the community meet both the company standards and applicable laws. As technician, you'll be diagnosing problems and making repairs. You will provide hands on and trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, Masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Address, follow up and document service requests
• Maintain an inventory of adequate supplies
• Perform preventive maintenance on fan coil and convector HVAC unit
• Complete additional preventive maintenance inspections as scheduled
• Participate in on-call rotation as scheduled
• Make repairs to grounds and drainage
• Ensure all work and documentation comply with internal quality control standards
• Maintain personal supply of tools as designated by SMC's Tool Checklist
• Address emergency maintenance as needed
• Perform other duties as assigned by manager or supervisor
• Contribute to community and company engagement efforts

JOB KNOWLEDGE & SKILLS:

• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology
• Knowledge of current occupational hazards
• Safety consciousness
• Understanding of basic mathematical and measurement principles
• Ability to lift 80 pounds to the shoulder and carry
• Ability to effectively and efficiently complete the following functions:

• Electrical
  • De-energize, test, and safely repair or replace switch and load devices, fuses, and appliances up to 40 amps
• Plumbing
  • Unclog drains of all types
  • Repair and replace all plumbing and trim fixtures and their components
  • Sweat copper pipe up to ¾"
  • Install, repair and replace drain, waste, and vent piping of all materials
  • Perform preventive maintenance on electric and gas-fired water heaters
  • Repair and replace domestic water pipes up to ¾", including valves
• Carpentry
  • Repair and replace wood cabinets, counter tops and vanities
  • Caulk doors, windows and floors
  • Install and repair closet doors
  • Install stair treads
  • Install patio door rollers, locks, Charlie bars, security pins and patio screen rollers
  • Install thresholds
  • Repair and replace floor tile, sheet vinyl and wood floors
  • Repair and replace wooden trim and vinyl cove base, chair rail, quarter round and crown molding
  • Repair and replace underlayment and sub-floor
  • Repair and replace wood framing members
• Ceramic/Drywall
  • Remove and replace grout and caulking\
  • Repair and replace ceramic tiles on walls and floors
  • Repair and replace drywall
  • Install bathroom fixtures
  • Properly address moisture-damaged materials

• Three years of experience in maintenance related field(s)
• Successful completion of Basic Electric class offered at SMC internal training facility
• Successful completion off all other basic maintenance classes offered internally and all on-the-job training within one year of hire date