Apartment Maintenance Service Coordinator

Southern Management Companies; Baltimore (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company paid Group Term Life and AD&D

Job summary

Southern-Management-Companies seeks an Apartment Maintenance Service Coordinator in Baltimore, MD to coordinate service requests and manage work orders, ensuring smooth communication with vendors and accurate documentation of technician hours.

The role emphasizes strong organization, exceptional customer service, and the ability to multi-task in a busy environment. Proficiency with Microsoft Office and Yardi is preferred. This is a regular full-time position with comprehensive benefits.

Qualifications

• Strong written and verbal communication is required.
• Excellent record-keeping and filing accuracy demanded.
• Able to multi-task in a busy environment with clear directions followed.

Responsibilities

• Coordinate incoming service requests and manage work orders.
• Communicate with vendors regarding scheduled work.
• Ensure service technician hours are documented per standards.
• Maintain positive relationships with team, customers and vendors.
• Provide high levels of service to customers and team members.

Skills

Strong communication

Organizational skills

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Yardi

Job description

Apartment Maintenance Service Coordinator

#8783

Date Opened:

Oct 28, 2026

Position Type:

Regular Full Time

What we are looking for:

WHAT WE ARE LOOKING FOR:
Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances.

WHAT WE EXPECT FROM YOU:

• Coordinate incoming service requests
• Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
• Communicate with vendors regarding scheduled work
• Ensure Service Technician work hours are documented per internal quality control standards
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology including Microsoft Office

What's required from you:

• High school diploma or GED
• One year of experience in clerical/data entry and office environment
• Experience with Yardi software products a plus

Pay Rate:

Starting range $17 - $23.09/hour

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

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